Purely StorageReviews of purelystorage.com

No refunds. I needed a lock, the office girl charged my debit card. Then realized that they were out of locks. She informed me I couldn't get a refund, it would be applied to my to my storage fee for the next month. I was paid two months in advance. I no longer needed the storage and gave notice. No refunds they assumed they would just keep my money. Now I'm waiting to hear from corporate office, to get my money back. The lock I was charged for.

Now Missy can get 5 stars

Excellent on site service ! Poor billing communication. I was late on my 1st monthly payment. Didn’t receive, or just missed any messages. My bad, maybe, but was there within a day to make it right. Cost me $15.00. They got paid, I’m moving out. I’m sorry for your billing problems. $15.00 is close 33% of my monthly total bill. Give people a break !!! We all make mistakes ! You lost nothing !!!

The only reason I gave this place 2 stars is because the manager, Dodie was AWESOME. She made everything easy and we communicated well, and she was empathetic to our situation of moving from out of state. HOWEVER, This storage facility is infested with mice and homeless people. Our belongings were covered with mice feces after only being stored for a short time. We stopped in frequently to move and store things and there was always homeless people lurking, hanging out or sleeping in the stair well areas, and a few times we could even hear them fighting. I did not feel safe coming and going especially late at night and when I was alone with my 2 small children. It borders a pretty rough area of town. and sits next to a huge open desert (Explaining the mice?) Anyway, I would not use this place again. Over half of our stuff had to be thrown out because of rodent damage.

Rented a small space and loaded it up. Came back 3 weeks later to get some stuff out and everything was wet. The roof had leaked and my vacuum cleaner was full of water and completely destroyed. Not happy at all. Some pictures were destroyed.

Bakersfield, CA Kern Canyon Rd Update: I still went with this storage company despite my anxiety. No problems to report so far (20 days) and i want to be fair and impartial. Cannot beat the value. I am glad to see a reply asking me to address any issues. If there is a number to call I would be happy to call with details concerning my assessment. Original Post: Customer service with the manager at the storage place was excellent. The reason for two stars would be the exterior security. I noticed while I was in the facility just how simple it was to get into the property by scaling a small fence. Razor wire is useless when applied to just a small portion of the exterior. The cameras were a bonus however the simple accessibility from the outside made my opinion of the facility drop considerably. Thieves need only a couple minutes to defeat padlocks and leave with all your stuff. Fortify this place and/or get an armed guard to patrol against the thievery!

The 50% off was a good deal, however the person who sold us the unit misinformed me and my friend twice. First they informed us we would not have to pay until july, which was not true since our next payment was due mid june. Then she made us aware that we would not be given a late fee until july 18... Which also was not true. She has since informed us that since she has changed locations, what she previously said no longer applies to her and that it was our fault as a customer for not asking more questions to her co-workers for correct information. As a result be careful of unprofessional behaviour amongst the staff.

Was locked in the gates at 702pm. There was no after hours number to call, no way to get out. We had to call the sheriff to let us out.