Purely StorageReviews of purelystorage.com

Response from Purely StorageApr 22, 2019

Thank you Tianna, it seems like you accidentally gave us the wrong rating but I am so glad to hear that you had a great experience with us.

Response from Purely StorageFeb 8, 2019

This is very concerning to see. Our employees do not have access into any customer units, so I'd love if you could please contact me directly at [email protected] and let me know what happened so we can make it right.

Response from Purely StorageDec 4, 2018

I'm sorry to hear you've had a bad experience with us. I would really like to get some information from you about what has happened as we take these reviews very seriously. Please contact me at [email protected]

Response from Purely StorageOct 10, 2018

Our company is very sorry this happened to you Mr. Nelson and we understand your frustrations. We do our best to provide a well-lit enclosed area with security cameras and have our staff doing daily walk-throughs to ensure a secure space for your belongings, however sometimes these unfortunate incidents can still occur. I have let Brad know that you haven’t gotten his responses but you can also forward your letters onto [email protected] to ensure they are being delivered and heard.

Response from Purely StorageSep 10, 2018

I’m sorry to see how unhappy you are with our service. We actively try to remind residents to not keep any food in units and guide wildlife away from the property. Please reach out to the owner directly at [email protected] as we would love to get more information from you and resolve this issue.

Response from Purely StorageFeb 28, 2018

I'm sorry to hear that you were blocked access. It might have had something to do with your account balance. Please reach out to the manager who can quickly and easily resolve the situation.

Response from Purely StorageFeb 28, 2018

Thank you for the feedback. We offer our customers an optional 'protection plan' which we feel is better than insurance for only a third the cost and a great value to our customers. I'm sorry that you didn't receive the notice, but glad that it was sorted out. Thank you for your business. I hope we can continue to serve you well in the future.

Response from Purely StorageFeb 28, 2018

Thank you for responding. That's horrible to hear. Please email me at [email protected] and allow me to make it right.