Dissatisfied C.
My lock was cut and unit broken into…
My lock was cut and unit broken into less than 12 hours after moving in. Unfortunately, I learned then that there are no cameras with a view of the units in my building/floor. Based on what we do know, it was likely a fellow renter that perpetrated the break-in. Purely Storage seems to be more concerned with protecting the other tenant than providing me with even an inkling of feeling like my belongings are secure. Their only resolution was to move me into another unit that is less than comparable to what I have.
Response from Purely StorageMay 18, 2018
I'm so sorry to hear about this! We feel horrible this happened to you. I can assure you that it's very, very rare. If I can do anything to make it right with you, I hope that you would call me directly at (949) 273-9770. Brad.




