Samuel A B.
I was about to order but then i went…
I was about to order but then i went through the reviews. WOW! After seeing the same issues with over 100 reviewers having similar issues and getting the same ridicules generic response tells me to walk away. This is an example of so many responses from the oldest to the newest, which means they have no intent to make to system better. Even if they have the greatest product around, they still need great customer service or they will loose many many potential customer as I was about to be one. (Get it together PureLife) PureHealth Research logo Reply from PureHealth Research Dec 24, 2025 Hi Lorre, Thank you for sharing your experience, and we’re truly sorry for the confusion and frustration you went through. The checkout flow, unexpected order submission, and subscription enrollment clearly did not feel transparent to you, and we understand how upsetting that can be. We also apologize for the capsule shortages—this is not the quality we aim to provide, and we appreciate you giving us the chance to make it right. Your feedback about clarity, billing, and product accuracy is extremely valuable and has been shared with our team to help improve our process. We’re grateful you took the time to let us know.
Response from PureHealth ResearchJan 13, 2026
Hi Samuel, Thank you for sharing your perspective. We completely understand how seeing repeated concerns and generic responses can be frustrating, and your feedback is helping us turn that around. We’re actively working to improve both our processes and the way we respond, so future customers get the support they deserve. While we know we have work to do, reviews like yours are exactly what guide us toward doing better every day — and we truly appreciate you helping us get there.




