Sara D.
Need to be better prepared for the order rush!
I received my product and all was well and good. However Here is what they can do to make it better: When I placed my order I got an email saying it had gone through and all was well. I never received an email telling me it had shipped or any tracking number. When I tried to call the line was down and it looked like they had gone out of business. I had a look on FB and saw that many people had been waiting for ages for their orders and it concerned me . I was not sure what to think. When I called again in a few days i got live person and they said the shipment would arrive on saturday. It did not. I called on monday and they said it would arrive that week as the shipment had just gone out. I could see that they were overwhelmed with the orders which is good and bad but if I were to be the boss you never left the phone lines go. You add more people and do what you can to make sure u keep your customers happy. Beside worrying that maybe they would take my money and run and I would not receive anything i ended up being happy to receive my items. I just think in the future they have to better handle the crazy rush of orders. I will order again but I hope they are better organized for their sake as customers can get upset when they don't receive the proper customer service . The ladies I spoke to were nice and helpful but were clearly trying to survive the crazy calls and orders they were getting in . I would also like to receive an email with the tracking and saying it had shipped. Otherwise i am happy :) Sorry to be critical but i hope u can take something positive from this !

