Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCOct 12, 2012

Hi Oliver, I was sorry to read your review that you are not happy with the results on the 100% Pure Green Coffee Bean Extract. For some people it can also just take a little while to get started. We always say you should not expect anything for two weeks, and in some cases even longer. It sounds like your body is just taking a little longer. And indeed this is the exact product that Dr. Oz was speaking about on the season premiere of his television program. Thank you very much for your purchase and I would say just stick with it. I know you will be happy you did. Sincerly, Brent

Response from Pure Health LLCOct 12, 2012

Hi Nadia, I was very sorry to read about your experience with Pure Health. First let me explain the delay with your package. It normally takes us about 14 business days to get your package to Canada. After the dr. Oz program about green coffee bean aired, we were backed up for about 9 business days. That delay on top of the normal 14 business days was what took us so long to get your package to you. I just checked on it and according to your USPS tracking number (LN337356575US) the package is still enroute to you. I am very sorry for the confusion and delay getting this item to you.I assure you that if you were to place another order with us, there would be no such delay. Again, I am very sorry about this. Sincerly, Brent

Response from Pure Health LLCOct 12, 2012

Hi Nancy, I was very sorry to read your review of Pure Health. First let me say how sorry I am about your experience with our company. What I believe happened was, we were not able to locate your first order in our system. When in fact it was somewhere in there. We told you that and you placed antoher order. I am very sorry about the confusion, we were getting thousands of orders after the Dr. Oz program about Green Coffee Bean aired. This locked up all our email and phone lines. I am very sorry that this happened. If you would like to return any unopened items for a full refund, we can certainly take care of that. You can find our refund information on the website. Again, I am extremely sorry for the mix up. Sincerly, Brent from Pure Health.