JudyL
Customer care is non-existent.
I purchased a humidifier from a retail store. I had issues with the tank drying out. After much back & forth with the company it became too late for me to return it to the retailer. They wouldn’t refund me but you’d think that they’d offer me a small online store credit to show good faith & maintain customer retention. I complained to the bbb and the company couldn’t be bothered to respond. We’re talking a retail product of $23. They’re clueless when it comes to customer care.
Response from PureenrichmentDec 6, 2024
Hi JudyL, We appreciate your feedback. We are very sorry to hear about your experience and would like to help make it right. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 [email protected]



