PureenrichmentReviews of pureenrichment.com

I have four air purifiers from this company. They have stopped producing the filter for the most expensive smart purifier they have, and they are STILL selling the purifier. Scummy!

I purchased their sleep sound machine through a third party seller. In the box was a sheet indicated they have award winning customer service and will do whatever it takes to make their customers happy. Wrong? Complete lie! When I told them the product didn’t work and was very difficult to use and will have the opposite affect than they claim they said we can’t help you because I bought their product through a third party. Who cares where it was purchased? It’s still their product! Stay far away due to poor customer service. Not even close to award winning.

I purchased a battery powered heat wrap from a reseller on eBay that was advertised new still in box but they didn't include the battery making the unit useless. I can't find one to buy so I contacted pure enrichment to buy one. Without an original bill of sale they won't sell me one. It's ridiculous!

I bought a heating pad from them a couple of years ago and when it broke, they replaced it without a problem. Now I called again because I got another iPad and it broke again and they took a long while to answer the email. Then they kept repeating emails with the same repeated copy and paste message to try for me to fix the pad, even though I replied to their email explaining that their copy paste solution didn’t work, and I also send them a proof of purchase and they still, didn’t they still said that they couldn’t open the link. I sent the link to different people and it works perfectly fine so they just wanna make up excuses not to replace the pad and they have an awful customer service. I won’t be buying from them any more.

Totally incompetent. They lost two shipments. Over 11 days and both shipments are lost. I would never use them again.

We got the XL-3 in 1 Humidifier, it didn't work, so much steam but no smell, even if you were sitting right next to it. We wasted so much essential oil, thinking maybe we just needed more. them when I asked to return it they said I have to pay for shipping, it cast me $18.84 so it would be better if they just said no returns in the first place. then I got a paper with it saying if I wrote a review they would send me essential oils on them. even though I normally never write a review with out using the product first, I did. so one of these good reviews are mine. they never send me the essential oils. I told them all this and they did nothing.

Absolutely horrible customer service over my cool mist humidifier and my air purifier and I was completely lied to from One customer service representative and then I was contacted by another customer service representative that didn't know the entire story or the situation. I would completely avoid at all costs dealing with pure enrichment or any of their junk products.

I've owned three heating pads from them and everyone quit working. The first two lasted about a year but the third gave out in less than two months. The pads are well made but the controls are terrible. Pure enrichment is pure Garbage!