Cydney B.
Important read before purchasing
First I'll start with all the great things. I really wanted a Sphynx cat and I was glad to find a company where they source from breeders that test for hcm and trusted breeders. I am grateful to have my kitten in my arms after a little more than a month. She is beautiful. Now the process started by paying over 3k for a sphynx which is quite a lot. I then found out that she is flying from Ukraine to Delaware and that I can pay an additional 1,600$ to have a nanny fly her from Delaware to Las Vegas. So I decided to book my own flight to Philadelphia and pick her up myself and fly back to save 1400$. Regardless of the money aspect of it all.. because she is worth it. What was super disappointing was the lack of communication. The first week started off good , I got a video and some updates .. but the updates were super basic about cats in general, not about my actual cat. Then a week went by and I called to see if I could actually get an update and a possible date so I could book a flight to get her. He said he can't tell me specifically when she is coming but would update me. A whole week went by and I stopped receiving any info. I called back and same answers. I was upset at that point because I just spend over 3k and I haven't even seen any update since the first day. Another week went by and I was fed up and asked to talk to anyone but that guy. Finally got to speak with the woman who I spoke with initially, she apologized and said I should have been receiving updates and videos of my cat this whole time. I was upset but she gave me a solid date to pick her up and sent me a video. Needless to say, I finally have this baby sphynx and she is precious. But even 3 days before I got her I asked 5 different people if I could get the weight of her before picking her up and got 0 responses. This company is great in that I got my cat, but why can't you just routinely update the people who buy them. 0 stars on communication. The guy that I spoke with was incredibly hard to talk to. He said 'um' every two seconds and he clearly didn't know what he was talking about. So, thanks for my cat. The woman who met up with us to hand off our cat was kind, informative and on time. Now I can just hope that my cat is really healthy and the breeding was done with care 🩷
Response from Purebred KittiesOct 27, 2025
Hi Cydney, Thank you for taking the time to leave such a detailed and honest review. We’re truly glad to hear that your Sphynx girl is finally in your arms and that she is beautiful, well-socialized, and settling in — that is always our ultimate goal. That said, we want to sincerely apologize for the communication gaps you experienced along the way. For a purchase of this importance — and at this price point — you deserved consistent, kitten-specific updates and clear answers whenever you reached out. We understand how frustrating and stressful it must have been to wait without reliable information, especially when trying to make travel arrangements. Your feedback about both the frequency and quality of updates is heard and taken seriously. We’re also sorry that one of your interactions left you feeling unheard and unsupported. That is not the standard we set for our team, and we are actively working internally to improve training and communication handoffs so that every adopter receives the level of care you experienced with the staff members who assisted you properly. We are grateful that you still recognized the professionalism of the handoff, and that despite the process challenges, your kitten arrived safely and is thriving. We would still like the chance to review your case further — especially regarding the missed updates and unreturned requests — so we can address it directly and prevent this from happening again. If you’re open to it, please email us at [email protected] with your order details. Thank you again for sharing both the good and the hard parts — feedback like this is what allows us to get better for future families. Wishing you and your precious Sphynx baby a lifetime of health, love, and purrs. Warmest regards, Purebred Kitties Team




