Purebred KittiesReviews of purebredkitties.com

While our Kitten was as described (beautiful full of life, affectionate, litter trained), the customer experience was awful. Purebred is operated by foreign nationals within the United States (Delaware). They have no concept what good "American style" customer service is. Communications are inconsistent at best and rep (Kim) always had an excuse why she failed to follow up to my inquiries. But, when it comes to payment, THAT they handle with quick, American style pursuit! If you do purchase a Kitty, make sure you select the "Nanny Service" since the poor little furry soul will travel thousands of miles to reach you. The "Nanny Service" is not cheap but you will have a better chance of receiving a Kitten that is not dehydrated, constipated or otherwise sick. And make sure your Vet checks out your Kitten once he/she are settled in from the overseas "travel." In summary, beautiful Kittens from Eastern Europe but absolutely terrible customer service. Advice: learn how American businesses treat their customers.

I bought a second cat from there because all the other websites did not provide what they offered. However, this time, they sent me a sick cat. I knew something seemed off with the way the representativewas rushing everything. Also, trying to get the proper medical records before his arrival time, I was being given some resistance with trying to get his neutered medical documentation as well. He had crusty, brown, and yellow discharge coming out of his eyes. I immediately took him to the vet to get him checked and got him on antibiotics. The vet stated that she thinks my cat does have an upper respiratory infection. I notified purebred and still have not heard back from the representative. Also, I asked where is the cat coming from and she told me Philadelphia, but his medical records and passport is in Ukrainian. He has a Ukrainian passport. So, I'm very disappointed because it cost me additional funds to take him to the vet. I'm very disappointed in the lack of care of how they handle the process, my kitten and receiving him sick. It appeared to me that prior to him getting on the plane that he had already been sick the way he looked. Updated: my cat's eye has gotten worse. I reached out to purebred sent them the vet records and have not gotten any resolution. It's been almost two weeks and he was delivered to me with conjunctivitis, an upper respiratory infection, and a hard to get rid of parasite. I'm very worried about his health. I paid alot of money for my kitty to come to me sickly. They aren't trying to compensate me for all the trouble I've had to go through trying to get him healthy. I've paid additionally over 600 dollars in vet fees and I have to take him back to the vet tomorrow because his infection is not getting better. He's such a sweet boy and the breeder did not keep him away from infected cats in the litter so unfortunately I'm having to deal with all of this without any resolution or help from purebred. I sent pictures and the positive test results of his infection to purebred. Contacted them today and didn't get a response back. This is my second follow up. I'm having to reach out to them and follow up, they don't appear to be trying to help at all with this issue.

Was not disclosed my Maine Coon kitten would come from Ukraine. Kitten was sick with 2 different parasites and was undernourished.

The transaction went well. I took my kitten to my Vet the next day. I was disappointed to learn that she had a severe case of stomatitis, which their Vet somehow didn’t pick up on. She is scheduled to have all of her teeth removed in the next 3 weeks. She also had a case of intestinal parasites that is being treated. I have no idea how their Vet didn’t find these issues. I paid $2500 for her and am now paying an additional $2000 for her health issues so far. To top it off, my Vet said she is definitely NOT a purebred Maine Coon and that she is a mix breed.

I wanted to get a sphynx kitten at some point, but that never happened for my own reason. I subscribed to their newsletter and checked the website occasionally to see the kittens. Now, if you visit the website, once you leave, you get 3 (THREE!) emails with the subject "You Left Some Furry Friends Behind". What? Did I agree to receive three e-mails after every site visit? This is spam. I don't need this. Thanks. We receive so much spam/scams these days, and I don't need anymore.

The only reason I'm giving more than 1 star is because I love this cat more than life itself. I bought him in the spring of 2021. However, I was over charged for a cat that is not the right breed. I'm not sure what he is, but he is clearly not a pure bred as he was supposed to be a sphynx and he has a significant amount of fur. I have another sphynx cat and I know some of them develop a short coat, typically within the winter, but the amount of fur he has is far from a sphynx coat. Based on the wavy texture he has, I assume he is a Devon Rex mix I should have paid significantly less for him. Other than the fact that this is not the cat I ordered, he also developed FIP which after vet costs and the off-market cure, was well over 10K. The FIP I don't blame the breeder for as it is just a risk of a cat from a cattery. However, Devon Rex's are more likely to get FIP and had I known he wasn't a sphynx, I would have done the research and it would have been diagnosed earlier. I'm only slightly annoyed that this ended up not being a sphynx because it just means I have to take more allergy meds but that's a minor inconvenience to how much I love the cat, I'm upset that I wasn't told it was a different breed and that while I couldn't have prevented it, I could have been on the look out for FIP and I would have caught it earlier and it would have saved thousands of dollars, but more importantly I could have treated it before he was in pain and I wouldn't have had my own emotional pain of trying to figure out how to save his life because I would have known much earlier. By the time he was diagnosed, my vet give him an estimate of days to weeks.

Wouldn't recommend unless you're absolutely sure you're able to go through with the process. After I paid the $450, unfortunately we ran into a family member's health issues. Sadly, I was not able to continue the adoption process knowing I would not be able to give full attention to build a bond. Despite the circumstances, at least partial return of the monies paid was not even offered. Respectfully, life happens, and times are hard these days for people. Their hard earn money should not be kept when a situation arise that's out of their control. In the end, after the funds were not refunded, the whole transaction left me skeptical. The 2nd star is due to speaking to a real person via FaceTime and seeing the kitten of interest.

I purchased my 5 month old Maine coon kitten Tristan a little over a month ago and absolutely adore him! I couldn’t ask for a sweeter, more loving kitten. My only complaint would be some underlying health conditions that were not disclosed to me when I got him. He tested positive for three parasites/illnesses; one of which can mutate into a deadly disease even though it’s a low chance. Another has a treatment, but was told by my vet that the treatment is worse than the disease itself (vet compared it to chemotherapy). Luckily the third thing is completely treatable and he’s on medication for it currently. When I brought my situation up to purebred kitties, I was told that I could purchase FIP protection which costs another $350 in case he were to die of it and the feline coronavirus (his untreatable illness) mutates to it I would be refunded. However, I feel these are all things that should have been tested for and disclosed to me before I got him. I was told that he was completely healthy, but he was not. The vet even told me he more than likely has these things before he was handed to me and to bring it up right away. My other kitty that I have has also been exposed to these things as well and probably has them now too.