Purebred KittiesReviews of purebredkitties.com

Response from Purebred KittiesMar 27, 2025

Hello Dennis, First and foremost, I sincerely apologize for the concerns and frustrations you’ve encountered with your recent kitten purchase. This is absolutely not the experience we aim to provide, and we take matters like this very seriously. I want to clarify that all the information regarding the kittens, including their date of birth (DOB), is provided on our website for transparency and accuracy. If there’s any discrepancy or misunderstanding, we are more than happy to address it. We work with the best breeders worldwide and stand behind our health guarantee. In order to investigate this further and address your concerns, we kindly ask if you could please forward the medical records and the vet report for your kitten. This will help us better understand the situation and ensure we take the necessary steps to resolve it. If you'd like to discuss this further or need assistance, please don't hesitate to reach out to me directly at [email protected]. We are more than happy to assist you and work towards resolving any issues you may have. Again, I deeply apologize for the inconvenience, and I appreciate your understanding as we aim to provide you with the best possible support.

Response from Purebred KittiesApr 10, 2025

Hi Valerie, We’re truly sorry to hear about your experience and understand how upsetting this situation must be for you. We want to take a moment to clarify a few important points regarding your orders. Regarding Nana (2025), we have already processed a full refund for that purchase. Nana was unfortunately not cleared for sale by our veterinarian due to health concerns, and as part of our ethical standards, we never let a kitten go to a new home unless they are fully healthy and approved by our vet. The well-being of our kittens always comes first. As for Holly (2021), we genuinely regret that the experience did not go as expected. If there are any unresolved issues regarding that purchase, please reach out directly to us again so we can investigate and work toward a resolution. We understand the frustration when expectations aren’t met, especially when it involves the anticipation of welcoming a new pet into your life. We’re always working to improve our communication and service, and we appreciate your feedback. Thank you, Team Purebred Kitties

Response from Purebred KittiesMar 21, 2025

Hello Sasha, First and foremost, I want to sincerely apologize for the heartbreaking experience you’ve had with our Bengal kitten and with us as a company. I cannot imagine the emotional toll it must have taken on you and your husband, and I deeply regret that we were not able to provide the positive experience we strive for with every kitten placement. We take the health and well-being of all our kittens very seriously, and we are committed to ensuring that each kitten leaves our care in optimal condition. I am truly sorry that your kitten’s health was compromised after bringing her home, and I want to assure you that this is not the standard we aim to uphold. Regarding the concerns you raised: Health Issues and Vet Consultations: We understand how upsetting it must have been to witness your kitten’s suffering. We take any health-related issues very seriously, and I deeply regret that she wasn’t healthy at the time of delivery. We always recommend that kittens receive a full health check from a vet upon arrival, and we would have gladly worked with you to resolve any issues if we had known about them sooner. Please note that we are investigating the situation with our veterinarian and other partners to ensure such issues do not happen in the future. Raw Chicken Diet: That said, I completely agree that feeding raw chicken breast alone may not be a fully balanced diet for kittens, and I apologize if this caused any confusion. We typically encourage raw feeding in a balanced and controlled manner, often using specially formulated raw diets that provide all the necessary nutrients. It’s important to work closely with a vet when transitioning to raw food to ensure it meets your kitten’s specific needs. We’re constantly reviewing our practices and guidelines, and I’ll ensure that we provide clearer advice moving forward to avoid any misunderstanding about diet recommendations. Documentation and Age Concerns: I completely understand your concerns about the legitimacy of the health documents and the kitten's age. Please rest assured that the information about the kitten’s age provided on our site is the same as the breeder originally provided to us. We work directly with trusted breeders who supply us with the necessary documentation to verify the health and age of each kitten before they are listed for adoption. Shipping Transparency: We understand your frustration with not being informed about the kitten’s travel origin. Transparency is essential, and we will be making adjustments to our communication process to ensure that every customer is fully aware of all aspects of their kitten’s journey before they commit to a purchase. While we are relieved that you received a refund, we know that no amount of money can ease the emotional distress caused by the loss of your kitten. We are truly sorry for the pain this has caused and the excitement that turned into heartbreak. We value your feedback and will use it to improve our practices so that future customers have a better experience. Please do not hesitate to reach out directly to discuss your experience further or if there is anything else we can do to make this right. Thank you again for bringing these concerns to our attention. We are committed to learning from this and ensuring better experiences for all of our clients and their future pets. With sincere apologies, Purebred Kitties

Response from Purebred KittiesMar 17, 2025

Thank you for taking the time to share your thoughts, and we truly apologize for any confusion or frustration this situation has caused. We fully understand how important it is for a kitten to meet expectations, especially when it comes to details like age, size, and overall health. To clarify, we make every effort to provide as much information as possible to our customers. All the key details, including the kitten’s date of birth, are clearly listed on our website to ensure transparency. Additionally, we send updated video footage of the kittens every week to owners, so you can follow their growth and development until they are ready to come home. This ensures that you are always in the loop and able to see exactly how your kitten is doing before arrival. It’s also important to note that we only allow our kittens to be released once they have met specific health and welfare criteria. This includes being fully vaccinated, microchipped, neutered or spayed, and cleared by our veterinarian. We ensure they are well cared for and healthy before they leave us, which is why we typically release them at 16-17 weeks of age. This allows the kittens to receive all necessary care and ensures they are ready for their new homes in the best possible condition. We regret that the experience did not meet your expectations, and we will take your feedback into consideration to ensure that future customers have a clear understanding of our process. Our aim is always to provide happy, healthy kittens to loving homes, and we’ll continue to review our practices to improve transparency and communication moving forward. If you have any further concerns or need assistance, please feel free to reach out to us directly at [email protected] or call us at 877-227-3707. We are here to help and want to make sure you feel supported in any way we can. Again, we apologize for any misunderstanding, and we appreciate your patience and understanding as we work to improve the experience for all of our customers.

Response from Purebred KittiesMar 7, 2025

I sincerely apologize for the confusion and frustration you’ve experienced. We understand how upsetting this situation must be, and we deeply regret that we weren’t able to meet your expectations. I want to assure you that your refund has been processed, and it should reflect in your account within the next 10 business days. Please don’t hesitate to reach out if you have any further questions. We genuinely appreciate your patience.

Response from Purebred KittiesFeb 11, 2025

Thank you for taking the time to share your concerns. We truly understand your frustration, and we would like to address each of your points to ensure transparency and trust in our process. Deposit Policy & Refundability Our deposit policy is in place to secure a specific kitten for adoption. Once a deposit is placed, the rehoming process begins immediately, including veterinary checkups, vaccinations, spaying/neutering, and documentation preparation. This is why deposits are non-refundable, as stated in our terms and conditions. However, if the specific kitten you placed a deposit on was sold or became unavailable, we absolutely offer the option to transfer your deposit to a different kitten or issue a refund. If this was your case, please reach out to us, and we will work to resolve the matter accordingly. Company Location & Breeder Selection To clarify, PurebredKitties.com is a U.S.-based company that collaborates with top breeders worldwide. We do not operate from Russia or any other foreign country. Our breeder selection process is not based on location but rather on strict quality standards, including genetic heritage, health screenings, and ethical breeding practices. Our goal is to connect families with the healthiest, highest-quality purebred kittens available. Demand, Response Time & Scam Protection Due to the high demand for our kittens and limited staff, we acknowledge that response times may sometimes be longer than ideal. However, we do not ignore or "ghost" customers—our team is always working to assist every inquiry as efficiently as possible. Additionally, we offer a 100% scam protection guarantee, meaning every transaction through our platform is legitimate, and we take security very seriously. We are more than happy to review your situation further and find a resolution that works for you. Please reach out to us directly at [email protected] or call us at 877-227-3707, and we will ensure your concerns are properly addressed. We truly appreciate the opportunity to clarify these concerns and hope to regain your trust.

Response from Purebred KittiesJan 20, 2025

Thank you for your feedback. We understand your concern and truly appreciate the opportunity to address this matter. At PurebredKitties.com, transparency and fairness are very important to us, and we strive to ensure our policies are clear and customer-centric. To clarify, once an adoption application has been approved, the deposit transitions from refundable to nonrefundable, as outlined in our terms and conditions. This is because we immediately begin the rehoming process for your kitten, which involves costs such as vaccinations, transportation preparation, precise documentation, and other essential steps to ensure your kitten is fully ready to join its new family. That said, we understand that unforeseen circumstances can arise, and if you are unable to receive your kitten at this time, we would be happy to issue you a store credit as a courtesy. This credit can be applied toward a future adoption whenever you are ready. If you have any further questions or would like assistance with next steps, please don’t hesitate to reach out to our team at [email protected] or call us at 877-227-3707. We’re here to help. Thank you for your understanding, and we look forward to assisting you in the future.

Response from Purebred KittiesOct 14, 2024

I'm really sorry to hear about your concerns Carole. We've been trying to reach you and have called several times without getting a response. Please know that we have reserved the kitten you want and have everything ready for your pickup. We truly want to help and ensure everything goes smoothly. If you could get back to us when you have a moment, we would greatly appreciate it. Thank you