PÜRBLACKReviews of purblack.com

This is a scam business who needs to go to school for customer service and their stuff is fake not supposed to be sandy grit left over buddy that’s HOW YOU TELL TIS FAKE also go read how they respond to one ☾✮☆✮☽ reviews they obviously were picked on and taking it out on their customers how sad they will Be their own demise and it’s happening before their eyes.

Excellent product, however PUREBLACK truly does not care about there customers and if they actually received the product. Had a subscription however I had a death in the family and I was not going to be home for a minimum of 2 weeks I attempted to pause the subscription. After emailing back and forth I was able to accomplish that, I was told the subscription would start back up on the following month which it did I was charged my monthly subscription fee on 5/12. I waited 2 weeks for my order which I never received it’s now 6/3 with no resolution in site. However I have been told several times by a customer service representative named Joshua A. every excuse possible “it’s my fault” “check with my bank” “I don’t have any orders through them” etc etc always pointing the finger at me like it’s my fault when all I wanted was what I paid for. To now be told by Joshua A. that he is canceling my subscription and refunding my money? All I want is what I paid for, I’m not sure what gives him the rite to cancel my subscription however through all this I’m still not mad at him I just want what I paid for almost a month ago. I I use PureBlack Shilajit daily and it’s an amazing product why is there customer support so awful? This all could have been resolved in a 5min reasonable conversation instead I’m writing this review???

My package is held at the customs for over two months. The customer service of PÜRBLACK is not helpful at all. They ignore my emails now and do not take any action to look after the parcel. It is also misleading that you can order from PÜRBLACK Europe but actually the parcels are sent from UK and have to go through customs.

The single worse purchase experience ever! DO NOT BUY from this company. I purchased one of their products June 1st. The item sat with the delivery service for about a week. They didn't care and did nothing to address the problem. When I finally picked it up, the item didn't look the same as on the website. It did not arrive in the black box as shown on the website. It arrived in bubble wrap. And the seal on the resin itself looked tampered with. When I reached out to the company with queries, the director, Nodari Rizun told me "We really don’t like drama. " And when I asked to return the product for a full refund she told me to Go ahead file with the bank.". When the order was sitting at USPS she claimed they were going to send a replacement which they never did. But the reason this is the worse experience is because when I first received the item, I added some resin to my drink(not realizing at the time that it was suppose to come in a sealed box that explicitly states not to use if the seal on the box is broken) Later in the day, after adding the resin to my drink I developed a fever. And this morning I have a sore throat. Which is frightening because Im clearly sick from their product and don't know what Im actually sick with. The money isn't important to me but their product was clearly tampered with and now only time will tell whether what Im sick with is benign or something extremely dangerous. Please listen to my warning and do not buy from this company. Do not get tricked like I did by the high rating. Im not sure if they are submitting fake high ratings but they are clearly not organized as a company and know nothing about customer service. To reply to your post. Your post shows how crappy you are as a company. 1. You purposefully never address the fact you sent me a product that was tamped with, without a box with a proper seal and wrapped in bubble wrap. 2. What professional company post a customers full personal information in petty retaliation? Your crappy company does. It shows your unprofessionalism. Potential buyers BEWARE!!!! If this company doesn't like what you have to say they will take your personal information and post its all over the internet. Do yourself a favor and buy a real product with a company who respects customers personal privacy and information. And as far as no secure place to leave the package. That status was updated until the day before I picked the package up. You of course, failed to mention the package was sitting there for over 7 days. Clearly you get amnesia around facts. And about getting sick. No, you don't have any emails with me saying I got sick because I got sick yesterday night, after you STOPPED replying to my emails. But don't worry, I sent you an email with full details of being sick. Now you have it. And I will continue to update you of my illness so you can't cry slander. Had you been professional we could have spoken about this in privacy but clearly your company is anything but professional. Just to let readers know. Posting someone's address is called Doxxing and its illegal.

It has been months--literally months-- since I have asked this company for a refund. They keep saying that customers take advantage of the company's 300-day refund policy and refuse to refund my money. Or that I did not give the product a fair chance, when in fact, I went through one full jar and half of a second one. One excuse after another. The negative experiences of other reviewers are similar to mine. Nothing but sheer aggravation.

It's now three weeks since I paid for Pürblack. It has not arrived. it's four days since I emailed to ask where it may be. No answer. However I still get your requests for feedback. Can humbly suggest you let me know where this order is up to before you send further requests for feedback to assist your marketing?

I will write my review again, since maybe it hasn't been clear and the customer service and owner of this company seem to not take negative feedback well at all when their mistakes and poor service has been undeniable. I emailed customer service right after I placed my order asking if they could add a note to my order and they replied that they had already shipped it and didn't include a note but had included a purscale. I thought it was strange for them to say that because i thought it was included in the description of the product on their website and included in the price stated on the website. To my surprise, the poorly designed website leads you to think that the jar includes the purscale in the pictures you are shown of what you are buying and the product description, but you have to buy it separately (I see this has been finally modified on their website with pictures with no purscale). A few days later, the order was delivered and there was no purscale. I continued to email customer service for over a week to ask what had happened with the purscale and why I didn't get it but I got no reply; until I decided to leave a one star review saying that the customer service was slow and bad, even though the product was good. I suddenly got a reply from customer service telling me that my order did not include a purscale because I only paid $89.00, even though they had told me they had included it in the email. They also pressured me to delete the one star review I previously left and said they would send a free purscale, like they had promised in their email. They also lied and said that they had replied several times within that week and I told them I would gladly remove the negative review if they sent me proof of those replies, because that would mean it was miscommunication and not terrible customer service. They never sent any proof because there were no replies. I was then contacted by the director of the company by phone and he said I had extorted a purscale out of them. He didn't know anything about the situation or how his customer service team had promised a purscale right after I placed my order, but he kept trying to justify the whole situation and insisted that I was extorting them. I told him I would send proof of the email where they said they had included a purscale and that I had no problem paying for it if it was such a big problem. Even after I sent proof of his own customer service emails, the owner failed to acknowledge or take any responsibility for the lies, accusations and extremely poor customer service. The problem with my experience was not getting or not getting a purscale. It was the replies, lack of replies, accusations from customer service and pressure to delete truthful reviews that made it a terrible experience. The owner and staff of this company see complaints as "unjustified hostility" and fail to recognize their mistakes. I can honestly say that this is by far the worst customer experience I've ever had with a luxury, expensive product and it's a shame that honest negative reviews are met with such hostility and defensiveness and no acknowledgment whatsoever. I also want to clarify that I have proof of everything I have said here in case there is any attempt to deny or discredit it in any way or resort to even more unfounded accusations. Purblack answer: Dear A, We don't do well with people who we believe, try to extort us for free product. We wish you well, but please stay away from Pürblack. We are not going to be threatened or intimidated by anybody who uses negativity to get free stuff. We suggest that to start with your publish your real name to make this review crawlable by Google so that it would always come up. Don't be a coward placing anonymous reviews, show your real name to the world. This way it will be fair and public so that all would know the nature of this dirt you are dumping on us. SHAME ON YOU!!! ------------------------------------------------------------------------------------ What this company has done is a prime example of gaslighting. Accepting negative feedback with humbleness and acknowledging mistakes when you make one is one of the best traits a company can have. It is evident that the unfounded accusations and ridiculousness continues from this company. You tried to report my review on trustpilot and trustpilot decided it was a fair review with the evidence I provided, so they denied your request. Then you come up with this ridiculous answer. I will say it once again, LET ME KNOW WHERE I CAN PAY FOR YOUR "PURSCALE". It is laughable that all you can do to justify your poor service and lies is to resort to ad hominem attacks. I don't want anything free from your company, in fact, after doing more research, I had to personally get rid of your product. I have tried several shilajit brands and I strongly recommend others to look for a better option and to really check the loopholes in this company's claims on heavy metal content!

I ordered on 12 may 2019 still waiting for order confirmation or shipment details . Poor customer service.