puracashmere.comReviews of puracashmere.com

The contrast crew was as beautiful as it looked on the site. My wife loved it and the gift wrapping was nice. Will try some cotton this summer.

This is a gorgeous sweater and a gorgeous color (Loden). I love how long sleeves are and the boxy shape is exactly what I was looking for. It’s very soft and comfortable. Looks great with jeans or dressier pants. I gave four stars because I thought it was a little soon to have to start combing it for pills after three or four wears. *********Edited to add: this sweater has the most pilling ever. I bought a second before I realized that and really wish I hadn't… At the rate I'm combing pills off these things there won't anything left of them at the end of winter…. Reduced rating from 4 to 1 star.

BANKRUPT ? DONT trust this company. I paid for an expensive sweater, was notified it was shipped, and 3 days later they cancelled the shipment in progress because of a “ lack of stock” You will not find anyone to answer the phone

Love love, love it!!! fit, beautiful, great quality, style, and I’ve already ordered again

I placed a pre order and never received a receipt but I was billed. I wasnt sure if the company was legit. I received a response from customer service assuring me my product would ship on November 1st. I dont know why I didnt receive a receipt (I checked my spam folder) but I did receive confirmation that my order is in progress.

I absolutely love the three sweaters I bought from Pura. I returned the first order as I got the sizing wrong and reordered in another size. It's been awhile so I'm not sure if I spoke to someone on the phone or if it was by email. I do remember that the service was very personable and the exchange was seamless.Will certainly buy again. I ordered from Canada and no cross border hiccups

The customer support was rude! The item I received was damaged (the zipper stuck both zipping and unzipping). I contacted the company and requested the return shipping and handling be waived. I received an email 2 days later saying the item was inspected and not damaged. I replied I mailed the sweater only 2 days ago and assume I received an automated response and they couldn’t have received and inspected the sweater yet. They replied back, they inspected the sweater and found no damage; that the return has been processed. I contacted them once again saying the zipper was damaged and would appreciate they refund the return shipping and handling. I never got a response. Though the company claims to have a good reputation for quality products, it lacks fair and responsive customer service. Reading other comments about the company, it seems they have issues with returned items and issuing full refunds. In response to Pura’s last message, that zipper was broken. Your claim that it wasn’t after 2 days from mailing in back left no time for it to be received or inspected

Great sweater!