Thomas C.
This company cannot be reached by phone.... as a result, you are SOL if you need custormer service.
First, these were given to me as a gift. As a result I have no order info, only the products. First, when they made them, because the dogs are the national dog of israel, we put hebrew on the tag and they printed them backwards. the clasp on one of them broke recently and I contacted them with pictures. A week later they responded asking for the order number and I provided them the name of the person who gave them to me. No further response. As far as I am concerned, this company is a scam. There is absolutely no way to reach them by phone. when you dig through corporate records, the company is based in an apartment in Toronto. Sent emails. Nothing. I needed these harnesses for a trip about a month after I started reachihng out to them. At this point, I need to make other arrangements. If you don't want support from a company when there are problems, you have found the right company to buy from. But for the rest of us, we have lots of alternatives/