PuppySpotReviews of puppyspot.com

One of the worst experiences as a customer I have had. Totally on Puppyspot, less so the breeder. We ordered the home delivery option. We waited 2 weeks for any update on shipping info with only canned responses returned. Finally we get an email telling us we needed to pickup our puppy at The Home Depot in Staten Island in 2 days which is two hours away from where we live on Long Island. (after asking for clarification as the original email did not even have a date). I emailed back advising of the error as we had purchased home delivery. They emailed back that home delivery wasn't an option and they'll be refunding the difference. No apology and giving me short notice that I would now need to take an entire day off of work last minute to get my puppy. This is after home delivery was confirmed and I spent two weeks reaching out for updates. Originally the only refund they wanted to offer was for the difference, which I had to advise the rep she had to give otherwise it would have been theft as well. My file was reviewed by a "Manager" where a credit of $100.00 was given for changing my delivery location from my porch to the two hour away home depot parking lot. This was after an entire day of back and forth asking them how they can confirm orders, then not even acknowledge they made an error nor make any attempt at making THEIR error right. All I wanted was the home delivery I purchased or a closer pickup point based on the price we paid for transport. I then take a day off of work as they said in their email the pickup time was noon. We then get a text the day before pickup time from the transport company (Route 62 Pet Transport) advising us the pickup time is 830PM. When we asked why the time changed we were told that Puppyspot should not have given any time out as they do not control Route 62 travel or stops. So now took off of work for no reason thanks to puppyspot. Finally we get our puppy (route 62 people were great, really nice and right where they said they'd be) and hes got a slight eye infection. Not the end of the world and probably likely based on travel with other puppies. We couldn't get an appointment at his vet for a few days so we went to a different vet for urgent care to get him eyedrops and then summitted the bill to pupyspot as their "Promise" says. After about 10 days or so they decided to reimburse for the drops, but not the office visit for seeing the vet. So after all the nonsense then them delivering a sick puppy that I had to bring to an extra vet visit due to their causing illness they still could not do the right thing to even take care of the vet bill. By far have never been so disgusted with how I was treated as a customer. Puppy is amazing, love him to pieces and glad we got him. But so sorry for giving these people a dollar of my money. There are better people to buy from who actually care about doing the right thing.

Easiest experience. I found my puppy. I purchased him. People Spot communicated with me until I picked him up from the airport. Clean bill of health. DNA testing confirmed his breed--the vet automatically did. I didn't have skepticism about my purchase, and I love my puppy.

I am extremely happy with my darling puppy! Was some miscommunication issues with transportation which caused me anxiety…

Everyone was very nice and, for the most part, on target with all the scheduling. There was a little confusion near the end on which date was the correct pick up date (I flew to pick up my pup), but all else went smoothly. It was expensive, but because I was having difficulty finding the type of puppy I was looking for locally, I gave it a shot. The 4 mo old red toy poodle I chose from a photo online could not be a sweeter, smarter little girl with personality plus. She is truly a jewel.

The whole experience was awesome from picking out my puppy to the arrival. The whole staff team was great.

PuppySpot made the buying process so simple. The only thing I’d change is I wish there were more updates and communication on what happens between purchasing the puppy and delivery date. We purchased a Bernese Mountain Dog puppy and he is such a great and healthy puppy!

I could not have had a better experience and could not have imagined finding a better puppy (and thinking of my life without him now is just unimaginable). I was extremely skeptical @ first of using an online service and put myself through a lot of anxiety for no reason, but my experience was just fantastic through and through and I ended up with a perfect dog and I feel grateful every single day. He is so healthy and a true delight. He is truly a member of our family and loved dearly by all of our friends and family members. Could not have been better...I only hope our next dog can come from the same breeder! We are already considering a buddy for him!

I had a great experience overall. Starting off was a little rough as far as getting responses and answers to questions but once I paid I was kept informed and sailing was smooth. I adopted my Shichon at 6 months of age. He was listed as one of the lower priced puppies because of his age because there was definitely no imperfections. The app is very helpful as far as chatting and having information in one spot. It took a few weeks to revive him- paid 1/24/22 received 2/9/22. I did have a question about vaccinations after I received my puppy and was able to get in touch with the breeder. I did a name change when I received him and it was fairly seem-less. They began referring to him by the name I chose and later I was able to register him with the new name with AKC. My puppy is now 15 months old and no health issues so far. He great. Cuddly. Gets along with children and other dogs. Very mild temperament. A breed disclaimer for me is that He does not do well left alone so I pay someone to keep him while im working, also it took a while to potty train and he marks when left alone. added costs I did not anticipate because I never thought I would need a baby sitter for my pup. Left alone he gets very out of sorts. Some difficulty at first with getting him to eat, but that is expected. He’s definitely not food motivated. He’s HUG motivated- happy as long as he is near you! All that said I’m happy I went with PuppySpot because I know if I have any concerns or questions I can reach them easily.