Windy H.
Skeptical but Proven Wrong
I reached out to Puppy spot to help find a puppy that would fit well into our family after losing our dog several months before contacting them. The customer service team was very helpful and knowledgeable and suggested a great breed of puppy. I went to there site and found one that I liked and put a down payment on it. I had told the customer service team that I needed to make sure the puppy would not arrive until a specific date because we would on vacation. They assured me that the puppy would not. Several weeks later after receiving updated pictures and videos of our puppy, we were sent an email with the travel plans and date of arrival. The date was for a few days before we leave to go on vacation and we did not feel comfortable leaving a new puppy with our dog sitter while we were gone. I immediately got on the phone to discuss this with someone at Puppy Spot and told that that we were told the puppy would not arrive until we had returned from vacation. I was told that they have no control over when the travel plans are made and could not guarantee if the date could be changed. After several emails and phone calls and me mentioning that I had seen their reviews on the BBB website and did not want to have to do the same, that travel date was cancelled and put off until we got back from vacation. The day we went to the airport to pick up our new puppy everything was handled as they said it would be. We received our new puppy and she was adorable and we fell instantly in love with her. She has been a great addition to our family and has adjusted well to life in our household. When she arrived she had no health issues or concerns. Puppy spot delivered everything they said they would and if a problem does arise you need to be diligent in having them fix the problem.