PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sweet C.
The process was smooth. The people were wonderful to work with. Another question u have they will answere. The transfer was smooth. I would trust them again.....Thank u we love our new puppy.🐶
Response from PuppySpotAug 10, 2025
We're happy to hear that the process was smooth and our team was helpful! It's wonderful you felt supported and love your new puppy. Thank you for your trust and feedback.
Teleia T.
Puppy spot was fine as far as the platform and the purchase process. However, you have zero communication with the actual Breeder and I asked for a few things and was not even responded to from the intermediary that I was put in contact with. I think it’s a very unfortunate situation. And you should have more direct contact with the breeder to ask questions and get advice from. The way that it is you have zero. You’ve basically purchased your puppy and you are on your own.
Response from PuppySpotAug 10, 2025
Thank you for sharing your feedback. We understand how important it is to feel supported and connected throughout your journey—especially when bringing a new puppy into your life. Your feedback is incredibly important to us, and we are actively working to improve how we support our customers post-purchase, including enhancing breeder communication where possible. If there's anything we can do to assist you further, please don’t hesitate to reach out directly. We want to ensure you and your puppy have the best possible experience moving forward.
Robyn
Is our puppy cute? Absolutely! However… 1. No matter how many times we asked, we were denied further information about the breeder. 2. No matter how many times we asked, we were not given additional pictures or information, including after we had paid in full. We were also not allowed to meet the dog in person, which is highly atypical. We volunteered to fly across the country to do so. 3. No matter how many times we asked, we were denied specifics on when and how the dog would be arriving. 4. No matter how many times we asked, we were denied detailed information about the puppy’s care, needs, habits and routines. This is very much a company that will become impossible to communicate with after you give them your money. Once the transaction is complete, you become irrelevant to them, even though the questions are for the best interest of the animal and a smooth transition. Prior to payment, they were inundate you with spam and cutesie language to try to make the sale. After payment, (including while you’re still waiting for the dog, which will take WEEKS), radio silence unless it’s trying to get you to purchase services from their “partners”. I read horror stories in reviews but I was hoping that things had changed over time; I was wrong. I strongly encourage anyone seeking a pup to add to their family to work directly with breeders or force more information before handing over your money.
Response from PuppySpotAug 15, 2025
Thank you for sharing your feedback. We’re sorry to hear you felt communication fell short and would like the chance to address your concerns directly. We’ve tried reaching out and hope to connect with you soon to discuss this further.
Ron R.
My experience was exceptional. The communication is outstanding. Willow my new puppy is outstanding. Talked to the Breader and willl stay in touch with them. They are exceptional, very friendly and informative. I don’t have enough words to give them kudo’s on a fine job. When you call with a question by my surprise they answer the phone and answer you questions. NO ROBOT HERE.
Response from PuppySpotAug 9, 2025
We're so happy to hear that you and Willow are doing well! It's wonderful you had such a positive experience and that our team was so helpful. We appreciate your kind words and are delighted you're staying in touch.
Veronica H.
First of all Brenda the lady that first assisted me and helped me with the purchase of my baby girl. She was wonderful, kind and made me feel at ease knowing that this was not a scam. Also every time I called with a question everyone was always very friendly and helpful. The drivers that delivered my sweetheart were amazing as well.
Response from PuppySpotAug 9, 2025
We're happy to hear that you had a wonderful experience. It's great to know that the assistance you received made you feel comfortable and secure. We appreciate your kind words about our team and the delivery experience.
Gerard T.
Lies Lies Now we would love to return him back to his owners we don't want this dog and would love a full refund Need attention
Response from PuppySpotAug 11, 2025
Thank you for sharing your feedback. We have been in direct contact to discuss your concerns. While we understand this is a difficult situation, we remain committed to supporting you through this process.
Susan P.
A very good experience with PuppySpot. The staff is so helpful and informative. It was a very easy process to get our new puppy home.
Response from PuppySpotAug 9, 2025
We're happy to hear that our staff's helpfulness and information made bringing your new puppy home an easy process. Thank you for sharing your positive experience!
David G.
I had a great experience getting my puppy Sarge. Thank you.
Response from PuppySpotAug 9, 2025
We're happy to hear that you had a great experience with your new puppy, Sarge. Thank you for your positive feedback; we appreciate it.
