PuppySpotReviews of puppyspot.com

Great communication

Absolutely no communication with buyer! Except of course to keep trying to sell crap we don’t need. 2 weeks to get my dog? And then, only because I got the breeder involved . I will never buy through puppy spot again and would never to any of my friends the 2 stars are for the Breeder Aaron Yoder. He deserves more!

I am beyond disappointed with my experience with PuppySpot. After weeks of extremely limited communication, unanswered questions, and repeated attempts to obtain basic information about my puppy, I escalated my concerns regarding the lack of updates. I had not received recent photos, health updates, vaccination information, or clear guidance on next steps, despite receiving frequent marketing emails encouraging additional purchases. Today, a Senior Manager from PuppySpot contacted me and informed me that they had decided not to move forward with delivering my puppy, Pickles, and would instead issue a refund. I was told that because of the way I escalated my concerns about communication and customer service, they determined that PuppySpot was not the right service for me. I am completely heartbroken. I had spent weeks preparing to welcome Pickles into my family. I purchased supplies, started pet insurance, made plans around the puppy's arrival, and even personalized items with the puppy's name. Now I am left having to cancel everything and start over. What is most upsetting is that my concerns were not about the puppy at all. They were about communication, transparency, and receiving the information that any prospective pet owner should reasonably expect. Instead of addressing those concerns, PuppySpot chose to cancel the placement altogether. While I appreciate that a refund is being offered, it does not address the emotional impact of having a puppy I was expecting suddenly taken away after I had already committed my time, resources, and excitement to bringing him home. Based on my experience, I cannot recommend PuppySpot. I hope others have a better experience, but I believe prospective customers should be aware that raising concerns about communication and seeking updates may not result in answers, but instead could result in the loss of the puppy they were expecting to bring home.

Was kept in the loop through the entire process. Puppy arrived in great condition after 4 days in a crate and all necessory paperwork was provided. 10 out of 10!

Communication was great. Understanding my concerns

Communication

I absolutely loved working with PuppySpot. From the very beginning, they made the entire process feel easy, personal, and reassuring. They took the time to understand what I was looking for and helped me choose the right breed for our family rather than simply matching us with a puppy. Their support didn’t stop once we found our puppy. They guided me through every step of the process, answered all of my questions, and made sure I felt prepared for bringing her home. Even after our puppy arrived, PuppySpot continued to be incredibly responsive. They were always quick to respond to my messages, and I especially appreciated that they proactively reached out and called with updates rather than waiting for me to check in. As a first-time puppy owner, having that level of support and communication made a huge difference. I always felt like I had someone knowledgeable in my corner, and the entire experience was much more seamless and reassuring because of it. I would absolutely recommend PuppySpot to anyone looking for a puppy and wanting guidance and support throughout the entire journey.

Prompt in all services and deliveries. Puppy was happy while delivering. But just a suggestion, if they could delivered cleaned puppy in basket that would be much more convenient and happier way for welcoming new puppy to the owners.