PuppySpotReviews of puppyspot.com

We recently purchased two puppies through PuppySpot, and while the website itself was very easy to navigate, the overall experience was extremely frustrating and disappointing. The online search process was simple, and I was able to locate not one, but two puppies that appeared to be near our location so we could pick them up ourselves. Communication throughout the process is primarily done through text messaging, but there are multiple different numbers and representatives involved, so you never really know who you are actually speaking with. The only direct phone call I received was the night we were ready to make payment. I spoke with Johnny, who made several promises that ultimately were not accurate. He told us the breeder was located in Indianapolis and that pickup would take place in Indianapolis, which worked perfectly for us since we live just under three hours away. I also specifically asked whether each puppy would come with a bag of food and a toy or blanket with the mother’s scent. I was assured, “of course.” Five days before pickup, I realized I had not received confirmation of the exact time and location, so I reached out. That’s when I was informed that pickup would actually be in Losantville, Indiana — about four hours away. We were told that if we wanted pickup in Indianapolis, it would cost an additional $250. This was extremely disappointing, as the Indianapolis location was one of the main reasons we decided to move forward with the purchase. We decided to continue anyway, booked a hotel near Losantville, and arrived early the next morning to pick up the puppies. Unfortunately, PuppySpot provided the wrong address for the breeder. I attempted to call the breeder multiple times but was unable to reach anyone. I also tried calling PuppySpot, only to learn they are closed on weekends. We ended up driving to four different houses in the middle of Amish country in Indiana trying to locate these puppies. After more than an hour of searching, we finally located the breeder on a very remote farm. When we arrived, the puppies were dirty and soiled. Additionally, one of the puppies’ paperwork listed him as Maltese/Shih Tzu, even though they were sold to us as pure Maltese. Only very small bags of food were provided — no toy, no blanket, and nothing with the mother’s scent as we had been promised. After bringing the puppies home, we sent a detailed message to PuppySpot outlining our concerns and frustrations, but no one reached out to us. Three days later, we took the puppies to their first veterinary appointment. Both puppies were diagnosed with Giardia and yeast infections in their ears despite having received a clean bill of health from the breeder’s veterinarian just five days earlier. I emailed PuppySpot to ask how to submit a claim since their health guarantee states that if a puppy is diagnosed with a parasite or infection within 14 days of purchase, they will cover veterinary bills up to the cost of the puppy. I never received a response to those emails. I eventually had to call customer service to speak with someone, who then directed me to an online claim form. I submitted all requested documentation and again waited weeks without hearing anything. After calling again, I was asked to provide additional paperwork that was not listed in their contract. I complied and sent everything they requested. After another weeks I finally received a refund on my credit card. While we absolutely love our puppies, the experience surrounding their purchase was disorganized, misleading, and stressful. Buyers should be aware that communication inconsistencies, last-minute location changes, and health concerns may occur despite the assurances provided during the purchasing process.

Great service and deliver so happy with our dog

My sweetheart will be nine this year. I got him when he was 9 weeks old. This website strives for reliable breeders, no puppy mills, I fell for it. My beautiful boy arrived and in two days he was hospitalized with kennel cough. Cost me an additional $2k. But he is worth every penny. I recently found thru his dna report thru embark that his mother has been adopted as a “rescue”. I makes me sick to think that this “reputable” breeder from Ohio (FIRST RED FLAG) would use this female for breeding only and cast her aside as if she were trash! I AM SO SICK OVER THIS! My boy is so precious to me and is the best dog I’ve ever had however I would have never supported this monster of a breeder had I know ! THIS WEBSITE NEEDS TO DO A BETTER JOB OF DETERMINING “PUPPY MILLS” FROM LEGITIMATE BREEDERS WHO CARE ABOUT THEIR ANIMALS!

I found a puppy for my family and paid in full. I talked with the team at puppy spot and completed some paperwork. They said that they would reach out to me in a couple days to work out the pickup details. 2 days later they called to tell me the breeder gave my puppy, that I paid for to someone else. Their attempt to rectify the situation was to offer me a $200 dollar credit towards the purchase of another puppy. This felt like a slap in the face and honestly ruined my families weekend. I was unable to leave a review of the breeder on the site, “Mary from Fresno Ohio”. Puppyspot says this counted against the breeder but they are still listed as a star breeder. I gave two stars for honesty about what had happened as they could have came up with any number of lies to tell me. And the lady that I talked to with customer service was very nice.

Great people; great service. Reliable, on time, professional, and very caring for both me and my new puppy.

The process was very easy and understandable. I loved the way they have everything ready and step by step.

The Pomeranian puppy we bought is a complete sweetheart. She is very well behaved for a puppy and wanting to please, though of course she needs normal puppy training. She arrived a week ahead of schedule from what Puppy Spot had told me, but we were obviously happy to receive her early. Also, Kudos to the breeders who were wonderful. She is healthy, happy, and energetic and going to be an awesome addition to our family. Thank you Puppy Spot.

All our questions were answered.... It was a great experience, and we got our little Felix on time and he was better than his photos online.