Loretta
Not a company want to do business with. Beware if you do order..
I made an order on a Friday and when I made the order as I was checking out somehow another 49.95 was added and I did not add anything to my original order that was $99. I still say there was some kind of a glitch. Nobody contacted me until Monday and then I was told oh sorry, but there’s nothing we can do about it. A whole story about what to do next which did not tell me OK when your order comes keep the order that you originally ordered and return the order that you did not intentionally order.. I was i able to go back in and delete it. It’s been more than a week and I’m still waiting for the order. I was told the order has shipped. And then, if I wanted to return it, I would have to pay the shipping to return the order, I did not order. So as far as I’m concerned, their customer service is horrible. I will never order from them again and I certainly will let everybody I know to beware of this company.
Response from PuppyPadSep 28, 2026
Hi Loretta, We’re truly sorry for the frustration and confusion surrounding your order, especially regarding the additional $49.95 charge and the difficulty getting the issue resolved. We understand why this was upsetting, particularly when you did not intend to add anything beyond your original $99 order. We’d really like the opportunity to review your account and the order details to better understand what happened and see what we can do to help. Please email our support team at [email protected] with your order number, along with the best phone number and time to reach you. We’re also sorry that the communication regarding the additional order and return process was not clearer. We appreciate you bringing this to our attention and would like the chance to make things right. PuppyPad Customer Experience Team