Karen
Good customer service
Quick response to issue ordering. Problem solved.

The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Karen
Quick response to issue ordering. Problem solved.
W
PuppyPad responded to my 5:25am email! That’s a rare occurrence with online purchases. Thanks PuppyPad for the excellent customer service!!
Colleen
I guess I wrote too much and can't submit it. I'll attach a picture
Catherine
I had really great customer service yesterday. Very professional.
JK
Emma has been very responsive and trying to help me. My puppy has not used the pads once in 4 days.
Lisa
Today I had to reach out to ask for my auto order to be cancelled. Not because I didn’t like the product but because I still have plenty left and my puppy has successfully been trained. I honestly figured it would take days to hear back and then my card would get charged and they would tell me it was too late to cancel this order but much to my surprise. I heard back in less than 30 min and threw a couple of quick email exchanges they were able to get my order canceled. This level of customer service is absolutely unheard of these days. I would happily recommend Puppypad. It was a pleasure doing business with you. Keep up your fabulous business model.
Judy
My puppy was not attracted to your pads. She selected and used regular pads instead of yours. Your pads are expensive and did not help me at all. I did not appreciate ai customer service.
Response from PuppyPadOct 4, 2026
Hi Judy, We’re truly sorry to hear that your puppy preferred regular pads over our PuppyPads. We understand how disappointing that must be, especially given the price and the results you were hoping for. One tip you can try is placing the PuppyPad underneath your puppy’s usual regular pad at first. Gradually reduce the use of the regular pad to help your puppy become familiar with the new surface. You can also try placing a small amount of urine on the PuppyPad to help your puppy associate the scent with the appropriate potty area. We’d also like to address your concern about our customer service. Our support team includes real people, and we’re sorry if your previous interaction felt impersonal or automated. Please email us at [email protected] with your order details so we can review your experience and see how we can help make things right. PuppyPad Customer Experience Team
Karen
I received the pads quickly and efficiently. They have helped so much with our dog that just had surgery. However, my 5 year old stubborn Malshi is not attracted to the pads at all. I was hoping they would stop her peeing in the house.