Yasmine
SCAM!!
SCAM!!! I would like nothing better than a pad to attract my dog to pee where I want them too. But THIS site is a scam to sell you a subscription to laundry detergent and odor eliminating spray. I made a purchase for the buy 3, get 3 pads. Put in my credit card number. Was told that my 'free gifts" included laundry detergent and odor eliminating spray. When I hit "place order" I was redirected to a landing page asking me to accept the $40 per month subscription to the laundry sheets. There was NO option to decline the subscription. The only active button on the whole page was the button to accept the subscription. So I used the back button to go back to the order page and it went back to the home page. No 'account' menu. No 'chat' button. No 'recent orders'. And I didn't get an order confirmation email, even though I completed the order. But I guess, since I don't want the subscription, I didn't complete the scam. OH, but they DID charge my card for $149
Response from PuppyPadOct 5, 2026
Hi there, We’re sorry for the confusion and concern around your order. We completely understand why seeing an unexpected subscription offer during checkout would be upsetting. We’d like to clarify that PuppyPad is not a scam, and we’d really appreciate the opportunity to look into what happened with your $149 order and the subscription on your account. Please email our support team at [email protected] with the email address used for your order and any order details you have. If you’re concerned about the laundry sheet subscription, please mention that in your email as well. Our team can review your account, confirm the subscription status, and help make sure everything is properly addressed. We’re sorry this experience left you feeling misled, and we’d genuinely like the chance to make this right. PuppyPad Customer Experience Team


