SB with Trooper and L.
Customer service kudos
Customer service kudos! Emma was great, she immediately responded to my concern and was able to take care of it for me. That kind of care and consideration is greatly appreciated.

The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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SB with Trooper and L.
Customer service kudos! Emma was great, she immediately responded to my concern and was able to take care of it for me. That kind of care and consideration is greatly appreciated.
David
I never received the Puppy Pad I ordered. it was sent to someone in the U.S. as I reported a couple of weeks ago.
Response from PuppyPadOct 9, 2026
Hi David, We’re truly sorry that you still haven’t received your PuppyPad, especially since you already reported that it was delivered to the wrong person. We understand how frustrating it must be to have been waiting and still not have your order. Please email our support team at [email protected] with your order details and the best phone number and time to reach you. We’ll review the shipment and your previous contact with us so we can see what happened and help get this resolved. We sincerely apologize for the inconvenience, David, and we’d appreciate the opportunity to make this right. PuppyPad Customer Experience Team
julie D.
I have tried to e-mail to contact other companies and nothing compares to this. Emma has gotten back to me immediately several times and always on the same day. Very professional and her e-mails are also very helpful and sweet!!!!
Deborah
The service has been great.
DebD
I purchased $500 of these pads in different sizes. I have 6 rescue pups and they are a lifesaver. I use them to cover the white rug (yes dumb but very expensive) in my family room and these pads never leak, never move from where I place them. Although my pups are somewhat trained, some better than others, accidents happen when they get overstimulated or when they get ill, which is common, and illness travels quickly when you have 6 pups. I couldn't live without these pads. I got the ones with the bones on them and I got two in the Persian blue rug pattern for my couches as well, more to keep dog hair off them than anything else - it's easier than constantly vacuuming the couch which I hate to do. Don't hesitate to buy these. They wash up nicely. They are heavier. I have a heavy duty professional washing machine, so after soaking them I have no issue washing them out, but I can't comment about a regular machine. But the company was great dealing with. I had no problems, they shipped quickly and the box was heavy but I did not pay for shipping. Definitely recommend.
Teresa
Needed to delay a reorder. They got back to me immediately....best customer service ever!
Lynn M.
Rapid response time with the information I had requested. Very impressed with their customer service.
Arlene K.
The order arrived quickly and safely. I haven't been able to use the puppy pads as the puppy we were expecting to receive wasn't healthy and we refused the pup. It really didn't look good at all.