B A.
products and service
Products and attention to detail of their services is superb.

The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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B A.
Products and attention to detail of their services is superb.
Sharon
I really appreciated the need for feedback back from your customers. I’ve been in retail for 30 years and I’ve witnessed companies not seeming to care about the quality of service. So great job!
John D.
Needed help from customer service and Emma was wonderful. She handled our issue and was extremely polite and caring. We truly appreciate her help.
Robert
Our Dachshunds are pad trained, however before we had Puppy Pads they hit the pad maybe 75%. Now they almost never miss. I like the ones with the puppy on them better than the black bones. The black bones seem to conceal the poop. I just ordered 9 black bones, my first order was 6 with puppy print. I change them daily which keeps them from smelling up the house.
Charles
Puppy Pads are a quality product that function just as advertised. Offered at a reasonable price. When I encountered a need to contact customer service, the representative with whom I spoke, Emma, understood my concern immediately and took steps to resolve my issue right away. I am very sataisfied with every aspct of the Puppy Pads experience.
Rexine
Emma and Sarah are awesome. They are part of a small company that values excellent
Teena M.
Excellent product and it does work
Rose D.
I purchased a PuppyPad based on their advertised 90-day money-back guarantee. When my pet did not take to the product, I contacted customer support on March 6th—well within the 90-day window (delivered Dec 18th). While the company initially engaged in a troubleshooting process, they later stopped responding to my refund requests. When I sent a final notice, a representative "Emma" acknowledged the request and claimed they were escalating it as "urgent" for a resolution. After that promise, they completely ceased communication and failed to provide the refund or any further update. I had to initiate a chargeback with my bank to resolve this. Be very cautious...the 90-day guarantee appears to be a marketing tactic rather than a policy they actually honor. I would NOT recommend this company.
Response from PuppyPadMay 21, 2026
Thank you for taking the time to update us and for confirming that you received the refund notification. We truly appreciate you letting us know. We’re glad we were able to help make things right and that the full refund of $69 has been processed. We completely understand how frustrating this experience was, and we sincerely appreciate your patience throughout the process. Please continue to keep an eye on your PayPal account over the next few business days. If anything does not look right or if we can help in any way at all, please do not hesitate to reach back out. Thank you again for keeping us informed, and we truly wish you and your pet all the best.