Joseph
nothing you guys did Old charlie just…
nothing you guys did Old charlie just is set in her ways she has no interest in using your pad. I have 5 unused pads i would like to send them back. maybe you can send them to someone else . i truly believe that you have a good product. 15 year old Charlie is stubborn like me. maybe send them to a shelter in your area. God Bless
Response from PuppyPadMay 21, 2026
Thank you for sharing this with us, and please give sweet Charlie some extra love from our team. Fifteen years old and stubborn like you, we have to admit, that made us smile. We truly appreciate your kindness and your words about believing in our product, even though it just was not the right fit for Charlie. We actually tried reaching out through email but unfortunately did not hear back. We would still really love the chance to speak with you personally and help however we can. If you’re comfortable, could you please send us your best phone number via email, along with a good day and time to call? We’d really appreciate the opportunity to connect with you. God bless you and Charlie as well.


