PuppyPadReviews of puppypad.co

The experience was great, not going back and forth. I asked and I received. Thanks, Emma, for understanding!

IT WAS A GOOD TIME TO GET THE BEST THING FOR OUR DOG.

I wrote a good review, but then everything screwed up and I was definitely scammed. The first time I put the pads down, my dog used it. Now she will not. No big deal, I have other uses for them. But that is not the main issue that caused this review. I ordered only puppy pads. I received a small box of detergent and a very small bottle of spray with the pads. Like with many things I buy, I get free gifts. I assumed because the detergent and spray were so small that they were definitely samples. Then 3 weeks later, I received a shipping message that I had an order coming. As I didn't order anything, I opened the order to see what was coming. I found a name on the puppy pad, found an email address and I sent a reply to the email asking why company was sending me the spray and detergent. I was told I had set up a subscription for those two items. I told them I would never order something I would never use. I tried one detergent sheet and didn't like it and the spay remains unopen. I emailed them not to send any more and that I didn't place the order. At that time, I still didn't know where the order was placed from for sure so, I checked my Amazon account, my Walmart account and Chewy. I was able to verify it came from PuppPad and was charged to my PayPal account. After several emails back and forth, they said people make mistakes and told me maybe I had set up subscriptions without realizing it. That it was just a mistake, but they could not do anything because the second order was already shipped. I told them I would ship the package back for a refund. I had failed to see the May charge for $40 and now I had been charged another $38.98 for a second order. During this time of emailing back and forth, I received an email from PuppyPad, thanking for my purchase of 3 eBooks. I again sent a message that I didn't order 3 eBooks on puppy training. That I didn't even have a puppy. Anyway later, I received another message saying that the 3 eBooks were free so there was no refund. Funny. That is not what the email said. I was getting frustrated and decided to contact PayPal and see if there was anything I could do. Especially since this so-called subscription didn't show up on my PayPal account. During that time, I received a refund for $8 for the $39.98 charge. I declined the refund and said I wanted a full refund with the return of the unopened items. They sent another message and said as I had declined the $8, that I could send the items back for a refund of $39.98. They said, you've already had $11.99 credited back, so the remaining $27.99 will come through once the return arrives. ???? It didn't add up, but............later in the email it said that they had gone back and got and additional approval for another $3.99. Companies do this hoping that you will except the small amount and not ask for the full refund. Of course, I have to pay shipping. I don't know about others, but I am tired of companies running scams like this. They charged me $19.00 for a very small box with a small number of detergent sheets and another $19.00 for a very small bottle of spray. About 4 inches tall. Way too much money for the amount. If you read this entire book, had anyone else been taken for the first $40, then the second $39.98? Also, did anyone else receive the 3 eBooks? Did I miss small print somewhere that said my purchase of 4 puppy pads came with a $39.98 monthly subscription of a small detergent and a small spay??

The customer service was outstanding. I received quick responses and solid follow through until everything was settled. Definitely recommend this company and Emma especially.

Love the immediate attention & support from within the hospital including Dr Henthorn.

I purchased a puppy pad, a couple months back as a gift to you fur baby parents who don’t have the luxury of a backyard other than to walk a distances to local parks and it has been a time saver for them. I have yet to receive as many “accidental” party stories so I take that as a good sign. Thank you for the support and great customer service.

So far, so good! We’ve only had our puppy for a handful of days but any accidents he’s had have been on the puppy pads. They truly do work! So glad I made this purchase. Thank you!

Pads have worked great and customer service is top-notch!