Darlene
The product is excellent
The product is excellent, and I use a lot of pads since I raise puppies. They are holding up nicely to the abuse we dish out. But what sets them apart is that you can get REAL customer support. This is HUGE!!

The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Darlene
The product is excellent, and I use a lot of pads since I raise puppies. They are holding up nicely to the abuse we dish out. But what sets them apart is that you can get REAL customer support. This is HUGE!!
Denise
Becca was on the ball today! I sent an email this morning and by 1100 it was taken care of politely, respectfully. Thank you for the very quick customer support.
Lenore J.
Great customer service, easy to deal with and solved my issue immediately
clvmack
I needed to make a change in my ordering dates, and Emma responded quickly and solved my dilemma. No waiting for hours or days for a reply. Great work, guys, keep it up. Mrs. C, N.S. Canada
Ann T.
Emma, is great to work with she always responds back in a timely manner
Fres C.
Very disappointed with this product and company. After receiving the item, I discovered that it appears to be sourced from overseas and can be found elsewhere for significantly lower prices. I feel like I paid a premium price for something that isn't unique or exclusive. The marketing made the product seem special, but after doing my own research, I found similar products available from other retailers at a fraction of the cost. Between the high price, shipping delays, and overall experience, I do not feel I received good value for my money. I would encourage potential buyers to do their research and compare prices before purchasing. Based on my experience, I would not buy from this company again.
Response from PuppyPadJun 14, 2026
Hi, We’re sorry to hear you were disappointed with your experience and appreciate you taking the time to share your feedback. We would like to clarify that PuppyPad is the original patented pheromone infused washable dog pad designed specifically to help naturally attract dogs to use the pads. While there may be visually similar products sold elsewhere online, including lower priced versions, they do not use the same patented pheromone technology. We also checked our system but were unable to locate any orders under the name shown on this review. Could you please send us your order number or the email address used for the purchase so we can properly look into your concerns and assist you further? We truly appreciate the opportunity to help and look forward to hearing from you 🐾 PuppyPad Customer Experience Team
Catherine Mommsen S.
The customer service is great! Thank you, Emma for all your great help. I’m a believer, waiting for my second order to arrive. It took my geriatric chihuahua a long time to warm up to the pad, but once she started using it, I haven’t had to clean up a mess once. She was very good about using disposable pee pads but often would pee right on the edge, leaving a puddle underneath the pad. So frustrating. I’ve not had that issue once since she took to the puppy pad. Well worth the money. Just try it!
Pam
Response time was very good and issues were settled. Not crazy about only electronic contact, prefer to speak with someone. I’m old school. Will continue to use Puppypad products and recommend them to others.