Carole
The customer service representative
The customer service representative, Emma, was very responsive, polite and professional. All is good.

The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Carole
The customer service representative, Emma, was very responsive, polite and professional. All is good.
Beth
Emma was very professional and helpful.
Lisa G.
Customer service is helpful, friendly, and quick.
Larry
I bought 3 puppy pads and they worked so well I bought 3 more. With the 3 free ones on each order I now have 12. My 3 dogs use the h_ll out of them
Alan
Fast response to address problem.
Pankajsaini P.
"Great service and professional team. They responded quickly to my questions and made the whole process smooth and easy. Communication was clear, and I was satisfied with the overall experience. Would recommend to others."
Response from PuppyPadJun 14, 2026
Hi, Thank you so much for your kind words about our team, service, and communication. We truly appreciate you taking the time to share your experience 💛 We did notice the 1 star rating and wanted to check if this may have been selected by mistake, since your written feedback sounds very positive. If so, we would be incredibly grateful if you would consider updating the rating. Thank you again for your support and recommendation 🐾 PuppyPad Customer Experience Team
Johnye G.
I think the little puppies will do better all the time.
SUSAN
it didn't take loge to get them. and they work. what more can i say.