Carolyn
On the spot help
I got a quick response from Emma and she was very helpful and provided a solution to my problem which worked well for me and she executed the solution immediately. I hope to work with Emma at Puppy Pad in the future.

The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Carolyn
I got a quick response from Emma and she was very helpful and provided a solution to my problem which worked well for me and she executed the solution immediately. I hope to work with Emma at Puppy Pad in the future.
ANNE
Great product! No more messy clean-ups. Emma from customer service, was just amazing! She helped me with any issues that I was having. Definitely would recommend this product.
Response from PuppyPadJun 25, 2026
Hi Anne, Thank you so much for your wonderful review 💛🐶 We’re thrilled to hear the PuppyPads have helped eliminate messy cleanups and made life easier for you. That is exactly the kind of difference we hope to make for pet parents. We’re also so happy to hear Emma was able to help with any issues you experienced and provide amazing support along the way. Thank you for your recommendation, trust, and support, Anne 🐾 PuppyPad Customer Experience Team
Karen
I just got a new puppy and found your product. So far no accidents in the house and she is 10 weeks old, and tiny so the small pads are perfect.
Response from PuppyPadJun 25, 2026
Hi Karen, Thank you so much for sharing your experience 💛🐶 Congratulations on your new puppy. We’re thrilled to hear that at just 10 weeks old she’s already doing so well with the PuppyPads and that you’ve had no accidents in the house so far. We’re also happy to hear the small pads have been the perfect fit for your tiny little one. Thank you for your trust and support, Karen 🐾 PuppyPad Customer Experience Team
liz
When explaining I mistakenly signed up for auto ship for the detergent and disinfectant spray they undid the it without any hassle.
Response from PuppyPadJun 25, 2026
Hi Liz, Thank you so much for sharing your experience 💛 We’re delighted to hear our team was able to quickly help undo the accidental autoship signup for the detergent and disinfectant spray without any hassle. Making the process easy and stress free for our customers is something we truly value. Thank you for your trust and support, Liz 🐾 PuppyPad Customer Experience Team
Cynthia N.
Always great service, fast shipping, and best of all this product is fantastic! I have a total of 15 Puppy Pads (I think) for my 2 pups. I rotate as soon as needed. Best investment ever!!
Response from PuppyPadJun 25, 2026
Hi Cynthia, Thank you so much for your amazing review 💛🐶 We’re thrilled to hear you’ve consistently had great service and fast shipping, and that the PuppyPads have become such a fantastic part of your routine. Fifteen PuppyPads for your two pups sounds like an amazing setup, and it’s wonderful to hear the rotation system is working so well for you. Hearing you call them the “best investment ever” truly means a lot to our team. Thank you for your trust, continued support, and for being part of the PuppyPad family, Cynthia 🐾 PuppyPad Customer Experience Team
Donna
Emma was excellent in helping me resolve my issue. Her kindness was greatly appreciated.
Donna
Emma is exceptional with quick response to emails, I have had a great experience with all of their products.
Victoria Z.
The promptness in replying to my email. I was truly impressed. Hopefully moving forward all my experiences with your company are just as good.