Margaret
Fake company with recurring charges
Someone wrote on here that they "like to support small, local businesses." This is a con company based in China, using a US address, and billing you monthly even though you did not sign up for any form of recurring charge. They use Stripe, which does not allow companies to retain card details, so I'm fascinated as to how they retained mine and charged my card again, without my consent. I have disabled their charges, contacted Stripe, and would warn anyone else that it is highly likely that all of these 5 star reviews are fake. AVOID.
Response from PuppyPadJul 26, 2026
Hi, We're sorry to hear that you feel this way and appreciate the opportunity to address your concerns. First, we'd like to clarify that PuppyPad is not based in China. We do have fulfillment partners and warehouses in Asia that help us fulfill orders whenever our local warehouse is temporarily out of stock, allowing customers to receive their orders as quickly as possible. We also want to assure you that our reviews are genuine and come from real customers who have purchased and used our products. We value honest feedback, whether positive or negative, as it helps us continue to improve. Regarding the recurring charge, our Laundry Detergent Sheets are available as an optional subscription for customers who choose that offer during checkout. We'd be happy to review your order and verify exactly what occurred. Please email us with your order number or the email address used for your purchase so we can investigate your concerns and assist you directly. PuppyPad Customer Experience Team