Puppy Dogs & Ice Cream Reviews | Read Customer Reviews of puppydogsandicecream.com

Puppy Dogs & Ice CreamReviews of puppydogsandicecream.com

2.8179 reviews
Books & Magazines
12555 High Bluff Dr, STE 250, San Diego, California

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Puppy Dogs & Ice Cream

About Puppy Dogs & Ice Cream

Puppy Dogs & Ice Cream is a children’s book publishing company based out of San Diego, CA. We’re a small team of writers, designers, illustrators and book lovers who are committed to providing children’s books that are high quality and entertaining. We strive to make meaningful and educational stories that help children grow into the best versions of themselves. Our books are printed here in the USA and each book is carefully made with love and the intent to instill lifelong values within our readers. Our Authors are from across the globe and bring unique passion and expertise to stories they create. By bringing our books into the world, we hope to reignite a love for reading and writing, one child at a time.

Puppy Dogs & Ice Cream (puppydogsandicecream.com) has 179 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: puppydogsandicecream.com
Website: puppydogsandicecream.com
Category: Books & Magazines
Location: San Diego, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 21% of reviews.
Latest: Most recent review: December 2023.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Puppy Dogs & Ice Cream reviews

179 approved reviews, newest moderated first

Leanne G.
Mar 28, 2023
My subscription fee was $10 and when I…
My subscription fee was $10 and when I wanted to cancel that it was super easy through the website. We do enjoy the books I have ordered
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Amy M.
Mar 28, 2023
This company provides a great service…
This company provides a great service for families. Quick processing and shipping got what I ordered. I had an issue and it was resolved immediately. Highly recommend and will order again in the future.
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LeAnn B.
Mar 28, 2023
I was charged a $97 fee that I was…
I was charged a $97 fee that I was unaware of. I immediately became unhappy with the company and contacted them. I got a response nearly immediately, and they refunded my money and canceled the subscription I didn’t realize I had. While I feel they can do better with disclosing the subscription — and it would be far better to NOT have this subscription an automatic thing, but rather something customers would have to intentionally choose — I do appreciate their quick response and the way they resolved this issue. I am rating them 5 stars on their customer service, and hope they will adjust the way their subscription is.
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Brandi L.
Mar 15, 2023
Edited: I wish I could give them NO STARS!!!!
Edit: yes it is on the payment page as a line item but the amount says $0! It does not say anything about a free trial on that page. Also if it was SO clear, why are there hundreds of others with the same problem?! You can’t possibly say that we are ALL missing this?! Seriously! When I called your number it said for me to open a ticket to give y’all my number so that I could get a call back. Fix your system! I wish I could give them NO STARS!!!!! I got hit with a $101 subscription that I never signed up for! And you can’t get them on the phone! You have to email or “chat” with a flipping robot! Scammers!!!!!!
Response from Puppy Dogs & Ice CreamMar 16, 2023
Brandi, We appreciate you taking the time to provide feedback. We do our best to make the subscription information as visible as possible during the ordering process (it's mentioned on multiple screens) and it is listed as a line item on the final screen before you submit payment as well. We send out emails after a customer makes their purchase with instructions for accessing the subscription as well as instructions for cancelling it before the free trial expires. I see that you were in touch with our Customer Support Team earlier today and that they were able to ensure that the subscription was cancelled and the full amount for it refunded. I'm also excited to let you know that we are in the process of implementing phone support in addition to our email and chat options. I hope that you'll give us a try again the next time you're in the market for quality children's books!
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Tricia V.
Mar 14, 2023
NOT CHRISTIAN!!! BEWARE
NOT TOTALLY CHRISTIAN. Please Beware. They advertise to be a Christian company sending out Christian books. However they have books about Yoga for children. Yoga is an ancient pagan deity. It is not just a simple exercise program.
Response from Puppy Dogs & Ice CreamMar 16, 2023
Tricia, We, here at PDIC, do carry a large number Christian-themed books for children. We also support Christian values. We also recognize that there are other faiths and beliefs that promote kindness and respect for the well-being of others. Our yoga book is, however, not meant to represent any faith or religious belief. Our goal is to support the physical, mental and emotional health and well-being of children everywhere. PDIC Customer Support
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Shannon H.
Mar 12, 2023
I think the three books I ordered will…
I think the three books I ordered will actually be of value to us. I didn’t realize I was signing up for a subscription when I ordered and when the subscription came out of my bank account, I contacted for help to cancel and had no problem getting my money back immediately. I am happy with the books and the customer service I received.
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Susan
Mar 11, 2023
Just horrible how this company will…
Just horrible how this company will keep charging your money for no reason!
Response from Puppy Dogs & Ice CreamMar 14, 2023
Susan, I would love to address any concerns that you have and see what I can do to help rectify the situation. In order to do that I need some additional information to identify your account. I have requested some additional info from you through this site and you can respond with that here. You may also reach out via www.puppydogsandicecream.com by using the chat icon that can be found on the lower right-hand section of the screen. I look forward to hearing from you! PDIC Customer Support
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JB
Mar 10, 2023
BE VERY CAREFUL!
BE VERY, VERY CAREFUL! This “Christian” company will find every way they can to get your money! I ordered books for my grandson, and before I even got all the books they hit me with this “subscription“ fee of $97! Per the BBB website, they always do this! Then they respond to all the complaints by making the customer feel like they did something wrong! If it were an ethical, Christian company they wouldn’t have a DEFAULT when you order books that adds a subscription! Now I can’t access my “membership” details online OR on an app to cancel it myself. There is NO EXCUSE for this! Additionally, every day I am getting multiple texts and emails, which goes over the line of advertising straight into harassment!
Response from Puppy Dogs & Ice CreamMar 10, 2023
JB, I would very much like to assist you with all of your concerns. I sent a request through this site for more information so that I can pull up your order to help straighten everything out. You can also reach out to us at www.puppydogsandicecream.com. There is a chat icon in the lower right-hand part of the screen that you can click on that will get you in touch with a member of our Customer Support Team. I look forward to hearing from you so that we address each of your concerns. Robert F. PDIC Operations Manager
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