Bonnie Foster R.
If I could give them a zero I would
If I could give them a zero I would. I originally ordered a set of 4 books that were supposed to be 29 dollars I believe. When I hit the finale button it added other books to a total of 69 dollars. I tried to cancel the order completely but could not. When I received the books I decided I could give them to children in my family and just never do business with this company again. A month later they automatically took out 97 dollars from my account without my permission and I'm trying to get my money back now! I sent the books I had purchased back today at my own expense and am waiting for my refund of 69 dollars and 97 dollars. They are a fraudulent company and need to change their practices or get out of business.
Response from Puppy Dogs & Ice CreamFeb 10, 2023
Bonnie, I've taken a look at your order and will be happy to help. When placing an order, customers are are offered both the additional discounted book bundle and the free trial of our digital content. They are given the option to opt-out of both items at that time. These items also show on the final checkout screen if they have not been opted out of, so there is another opportunity to remove them at that time. We truly do not want anyone to end up with something that they don't want. You should have received an email letting you know about the 30-day free trial and how to login to try it out or cancel it if not interested. If not cancelled within 30 days, then the full subscription cost is charged. Again, we don't want you to pay for something you don't want, so I have refunded you the full subscription amount and made sure that it is cancelled. In regards to the returned items, simply contact us with the tracking number so that we may confirm the return and we will process the refund for those as well. You can contact us via email or chat from our website www.puppydogsandicecream.com.