Natalie M.
We love our dog but puppies.com need to do a…
We love our dog but you need to do a better job of vetting your breeders. She was sick when we got her. There was a Heath guarantee but we had no way to fight it. Just puppies needs a way as a neutral party to get involved. Kinda like Amazon’s a-z guarantee. She also isn’t purebred like we were told. We never got papers. I’m my opinion I should have been able to download any papers on her from this website after purchase. That would be the best way to make sure you are using reputable breeders. Hopefully going forward your company will instill protections for your customers and not just a platform for and breeders (including backyard breeders) to take advantage of both dogs and people
Response from Puppies.comOct 5, 2023
Hello, We appreciate your feedback and it will be taken into consideration for future site improvements. We do post Buyer Tips on every listing to assist in having a safe transaction. It's unfortunate that your dog was not in good health at the time you received her. You have the option to post a testimonial on the seller's account to prompt a resolution to the situation and if the seller did not follow their health guarantee, then you have the option to pursue legal action against the seller if you would like. Hopefully you will be able to get things worked out with the seller. If you have additional questions please contact us at [email protected] for assistance. Puppies.com Support



