Pup LabsReviews of puplabs.com

Response from Pup LabsMay 13, 2026

Hello Julie, We’re really sorry for the shipping mix-up and the frustration this has caused—that’s definitely not the experience we want for you. 🐾💛 We understand how disappointing it is to be waiting on one item while receiving another, and we also hear you on the frequent text messages—that can absolutely feel like too much. We’ve reached out via phone and email so we can locate your order, sort out the missing package, and also review your messaging preferences for you. Please also feel free to contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can quickly find your account and resolve this for you as soon as possible. We truly appreciate your patience while we get this fixed and hope we can still give you a positive experience with the products. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Deanna, We’re really sorry you haven’t received a response—that’s definitely not the experience we want for you. 🐾💛 We’ve reached out via phone and email so we can make sure your questions about K9 Immune gets addressed as quickly as possible. In the meantime, we’d be happy to help here too. If your question is about how it works: K9 Immune is designed to support your dog’s immune system and overall wellness, and it’s typically used daily mixed with food for best results. Please also feel free to contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can locate your account and assist you directly without further delay. Thank you for your patience—we’re here to help get this resolved for you. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Kole, That’s so great to hear—thank you for sharing! 🐾💛 We’re really happy the ProDenta seems to be helping keep your dogs’ teeth clean. Consistent use often makes a big difference, and it’s wonderful to hear things are going well so far. We truly appreciate you taking the time to let us know! — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello, That is such wonderful news—thank you for sharing it! 🐾💛 We’re genuinely so happy to hear your pup is thriving. That’s exactly what we hope for, and it means a lot to know we could play even a small part in that progress. Give your pup a big extra cuddle from us! — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Lynnea, We’re really sorry for the frustration you’ve experienced—that’s definitely not how we want things to feel for you. 🐾💛 We understand how overwhelming it is to receive more product than you need. We sincerely apologize for the inconvenience. The product is will not expire for 2 years as long as it is kept in a cool, dry place. According to our records, your subscription has now been fully canceled, and no further shipments or charges will occur, along with 50% of your most recent order being refunded. We’ve also reached out via phone and email to confirm your account has been updated and help prevent any future deliveries. If you’d like, we can also help review your past orders or discuss options for the extra product you already received. Please contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can assist you quickly. Thank you for your patience while we get this sorted out for you. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Yinet, We’re really sorry to hear that your order never arrived—that’s frustrating and not the experience we want for you. 🐾💛 We’d like to inform you that shipping time is 7-10 business days from the date of purchase. If you have not received your order by the 10th business day please contact the Customer Care team at 855-207-7351 and have your name and email address ready so we can quickly find your order. We’ve also reached out via phone and email so we can locate your order and determine what happened with the shipment. Thank you for bringing this to our attention—we’ll make sure this gets taken care of for you. — Pup Labs Customer Care 🐾 Thank you for bringing this to our attention—we’ll make sure this gets taken care of for you. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Robert, Thank you so much for sharing this! 🐾💛 We’re so glad to hear your order arrived promptly and that you’re pleased with the experience so far. We’re excited for you and your pup and hope you start seeing positive results soon! We encourage you to keep using the products consistently, as many pups show gradual improvement over time. Thank you again for your support and for trusting Pup Labs with your pup’s care! — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Ronald, That makes us so happy to hear—thank you so much! 🐾💛 We’re thrilled that you’re loving the products, and we truly appreciate your support and trust in Pup Labs. Thank you for taking a moment to share your experience with us! — Pup Labs Customer Care 🐾