Pup LabsReviews of puplabs.com

Response from Pup LabsMay 18, 2026

Hello Leon, We’re truly very sorry for your loss. 🐾💛 Losing a dog is incredibly painful, and we can only imagine how upsetting it must have been to still receive a shipment and see a charge during such a difficult time. That’s not the experience we want for you. To confirm clearly: your subscription has been canceled, and your last order has been refunded at 50%. We’ve also reached out via phone and email so we can make sure there’s nothing else pending on your account and to offer any further assistance if needed. If you would like anything reviewed again or need support, please contact our Customer Care team at 855-207-7351 with your name and email address, and we’ll take care of it promptly. We’re so sorry again for your loss and for the experience surrounding this. Thank you for giving us the chance to address it. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Dolores, Thank you so much for your sweet feedback! 🐾💛 We’re so happy to hear you had a great experience with our customer service and found the ordering process easy and smooth. And it’s wonderful to know you’re enjoying the product too! Thank you again for taking the time to share your kind words—it truly means a lot to all of us at Pup Labs. 😊 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Susan, this absolutely warmed our hearts — thank you so much for sharing this beautiful update about sweet Ladybug! 🐾💛 There’s truly nothing better than seeing an eleven-year-old pup running, playing, and enjoying life comfortably again. Knowing the Freedom Joint Drops are helping Ladybug feel carefree and full of life is exactly why we do what we do. We’re also so happy to hear your delivery experience has been smooth and well communicated. And please give precious Ladybug some extra belly rubs and love from all of us here at Pup Labs! 😊 Thank you again for trusting us to be part of her journey. —Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Dee, Wow — that is so incredible to hear! 🐾💛 Irish Wolfhounds are such gentle giants, and we know how heartbreaking it can be to see them struggle with limping or joint discomfort. Hearing that your pup has been walking comfortably again after just a couple weeks on the Freedom Joint Drops truly makes us smile. There’s nothing better than seeing our furry family members moving easier and feeling more like themselves again. Thank you so much for sharing your experience and for trusting Pup Labs with your sweet giant’s care! 😊 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Marianne, Thanks for sharing that—we’re sorry to hear your dogs aren’t loving the taste of the free trial of Tummy Essentials. 🐾💛 Every pup has their own preferences, and some can be pretty particular when it comes to supplements. That can definitely make things a bit tricky. If you’re open to it, some pet parents have better luck mixing the product into something stronger-smelling or more appealing (like wet food or a favorite topper), but we understand that doesn’t work for every dog. We have reached out via phone and email to assist in any way we can. We really appreciate you giving it a try, and if you’d like help exploring options or adjusting how it’s being given, our Customer Care team is happy to help at 855-207-7351 with your name and email address. Thanks again for letting us know—we’re here if you need anything. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Linda, That is absolutely amazing to hear—thank you so much for sharing this with us! 🐾💛 Seeing your two pups go from limping to moving comfortably again in just a couple of weeks must have been such a relief. We’re so happy Freedom Joint Drops has been helping them feel better and get back to enjoying life more comfortably. Nothing makes us happier than hearing stories like this, and we truly appreciate you trusting Pup Labs with your pups’ care. Give those sweet babies some extra love from all of us! 😊 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Julie, This is so wonderful to hear—thank you for sharing Mac’s progress with us! 🐾💛 We’re thrilled that you’re seeing slow and steady improvements in his teeth and gums. Sometimes those little changes week by week are the most exciting, especially after trying other products that didn’t give you results. Hearing that his teeth are looking whiter and his gums healthier truly makes our day! We’re also glad you were able to get the payment issue sorted out, though we’re sorry the website gave you a little trouble along the way. Please give sweet Mac some extra love from all of us at Pup Labs, and thank you again for trusting us with his care! 😊 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello James, Wow — thank you so much for such thoughtful and heartfelt feedback. 🐾💛 It truly means a lot to hear that you’ve felt supported and respected throughout your experience with Pup Labs. We believe communication and care shouldn’t stop after a purchase, so knowing that stood out to you is incredibly meaningful to our whole team. We’ll absolutely share your kind words with Dr. Aronson. Hearing that you appreciate both the business approach and the care behind it will mean so much to him. And we’re so happy your products arrived on time and that everything has gone smoothly for you so far. Thank you again for your trust, your support, and for taking the time to share such encouraging words. 😊 — Pup Labs Customer Care 🐾