Irwin S.
No direct answer to my question,after 2 or 3 reviews
I've asked two or three times why the color of the formula has changed. You say it's because you've added glucosamine and chondroitin. The original ad claimed that the product contained glucosamine and chondroitin. My original order had a clear colored fluid. If it had the products in there before than why is the color changed?
Response from Pup LabsJan 10, 2025
We apologize for the confusion and frustration regarding the change in the product’s color. Thank you for bringing this to our attention. We want to provide a clear and thorough explanation. The original formula did indeed contain glucosamine and chondroitin. However, the current reformulation includes an increased concentration of these ingredients, along with adjustments to other components for improved effectiveness. These changes can naturally affect the color of the fluid due to the higher potency and presence of active compounds. Additionally, natural variations in ingredient sources can sometimes lead to slight differences in appearance. While the original formula was clear, the revised formulation has a darker color, which reflects the updated ingredient profile. We greatly value your feedback and are committed to ensuring you feel confident in the quality and transparency of our product. If you have any further questions or need additional clarification, please don’t hesitate to contact us. Your trust and satisfaction are very important to us. 🙏✨