Pup LabsReviews of puplabs.com

Response from Pup LabsJan 16, 2025

We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how upsetting it is when an order cannot be canceled promptly and when shipping times do not meet expectations. This is not the experience we want for our customers. We regret the delays in responding to your inquiries and are working to improve our customer service response times. Regarding shipping, we acknowledge that the recent delays have been unacceptable, and we are actively working on solutions to speed up delivery times. If you still need assistance with your order, please reach out to our customer service team, and we’ll do everything we can to resolve this for you as quickly as possible. We truly appreciate your feedback and the opportunity to improve. 🙏📦

Response from Pup LabsJan 16, 2025

Thank you for your kind words! We’re so glad we could assist with your change and that you’re loving the product. Your satisfaction means the world to us! If you ever need anything else, don’t hesitate to reach out. 😊🐾✨

Response from Pup LabsJan 16, 2025

We sincerely apologize for the inconvenience and frustration caused by this billing issue. We understand how frustrating it must be to be charged for two orders when you only intended to place one. We regret that your initial conversation with Jimmy did not resolve the issue as promised, and we want to make this right as soon as possible. Please reach out to our customer service team again at 855-868-4130, and we will ensure this matter is properly addressed, whether that means canceling the duplicate order or issuing a refund. Your trust is important to us, and we appreciate your patience as we work to correct this mistake. Thank you for bringing it to our attention, and we’re truly sorry for the trouble. 🙏📦

Response from Pup LabsJan 12, 2025

Thank you so much for sharing your story. It’s wonderful to hear that your German Shepherd has stopped having seizures since starting Belly Bliss alongside her other medications. We’ll definitely keep our fingers crossed that this positive progress continues! Your dedication to her well-being is inspiring, and we’re honored to be part of her journey. If there’s anything else we can do to support you or answer any questions, please don’t hesitate to reach out. Wishing you and your pup continued health and happiness! 🐾❤️😊

Response from Pup LabsJan 12, 2025

Thank you for your feedback! We’re glad to hear the ordering process was easy and that your product arrived on time. It’s still early, but we hope you’ll see positive results for Joybean soon. If you have any questions or need assistance as you continue using it, don’t hesitate to reach out. Wishing you and Joybean all the best! 🐾😊✨

Response from Pup LabsJan 10, 2025

We sincerely apologize for your disappointing experience and for not effectively communicating the changes made to our Freedom Joint Drops. Your frustration is completely understandable, especially when you trusted the original formula and saw great results for your older dog. We’re glad you were able to initiate a return for the remaining bottles and will ensure your refund is processed promptly. If there’s anything more we can do to make this right or assist you further, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we deeply value your trust and loyalty. 🙏🐾

Response from Pup LabsJan 10, 2025

Thank you for sharing your experience! It’s wonderful to hear that Symba has been enjoying Breathies for years and that they’ve been beneficial for his breath and gut health. Knowing he loves them and they keep his tummy happy makes us so glad to be part of his routine. If there’s anything else we can do to support you and Symba, don’t hesitate to let us know. 🐾❤️😊

Response from Pup LabsJan 10, 2025

Thank you for your feedback! If there’s anything specific you’d like to share or if we can assist you in any way, please let us know. We’re here to help and appreciate your support! 😊✨