Pumpkin Pet InsuranceReviews of pumpkin.care

Response from Pumpkin Pet InsuranceSep 10, 2025

We definitely understand it can be frustrating when a claim is not approved. Like most providers, we do not provide coverage for pre-existing conditions. This means that if something occurs, or was showing signs or symptoms prior to enrollment or during the waiting period, it would not be eligible for coverage. This includes conditions that are related to, secondary, or resultant from a pre-existing condition. Once a claim is filed, it is then processed by a Pumpkin claims team member, all of which have a veterinary medical background. Our claims team uses medical records and documentation provided by your veterinarian in order to determine coverage eligibility. Keep in mind that while we may not be able to offer coverage for pre-existing issues, new unrelated accidents or illnesses may be eligible for coverage. If you need any further assistance, you can reach our care team by phone or chat during business hours, or email us anytime.

Response from Pumpkin Pet InsuranceAug 27, 2025

Thanks for your feedback, Barkley! If you have any questions about the outcome of your claim, please don't hesitate to reach out to our Customer Care Team!