Pumpkin Pet InsuranceReviews of pumpkin.care

Response from Pumpkin Pet InsuranceFeb 24, 2023

Hi Kendra! We apologize for any confusion here, we do see you recently joined the pack! We've sent you a follow up email to see how we can lend a paw.

Response from Pumpkin Pet InsuranceJan 18, 2023

Thanks for your feedback, Maggie! If there is anything we can assist you with, please email us at [email protected] and we'd love to lend a paw for you and Frankie!

Response from Pumpkin Pet InsuranceJan 18, 2023

Thanks for this feedback, Irene! We've sent you an email directly with some more information as well as attaching your policy for you!

Response from Pumpkin Pet InsuranceJan 18, 2023

Thanks for this feedback, Karen! Since the Preventive Essentials Plan is a non-insurance add-on product, it is not included with the mailed insurance policy. Not to worry, though, we've sent you an email with this information as well!

Response from Pumpkin Pet InsuranceJan 18, 2023

Thanks for your feedback, Stephanie. Like most providers, we are unable to provide coverage for pre-existing conditions. This means that anything that was showing signs or symptoms as noted by your vet prior to enrolling or during the 14 day waiting period would not be eligible for coverage. That being said, we may still be able help with new accidents or illnesses that may arise in the future! For all claims filed, we do need medical records from any veterinarian you have seen for your pet. We do attempt to reach them directly, but sometimes it can help speed things up if you let them know we are trying to get in touch! If you need further assistance, please contact us at [email protected] or give us a call during business hours.

Response from Pumpkin Pet InsuranceNov 21, 2022

We're so sorry to hear of your frustrations, Erin and Matt. Like most providers, we are unable to provide coverage for anything showing signs or symptoms prior to coverage as noted by your veterinarian in their notes. That being said, we could still help with new accidents or illnesses that may arise in the future if you were to stay covered! It is always most helpful to obtain coverage early and avoid any lapse in coverages.

Response from Pumpkin Pet InsuranceJul 5, 2022

Thanks for your feedback, Jeramie! We do apologize for the delays over the holiday weekend. We also understand that it's challenging when costs for things go up. We do everything we can to keep our premiums as affordable as possible, however, sometimes increases are necessary. On the insurance side, a few factors that can contribute to an increase in premium are the age of your pet, advances in veterinary medicine, or an update to the coverage that your policy provides. Preventive Essentials could also increase. We will always send you advised notice of any changes to your premium.

Response from Pumpkin Pet InsuranceMay 24, 2022

Thank you for your feedback! We do appreciate your patience while we process claims as quickly as possible. Keep in mind we do request updated medical records from your veterinarian whenever a claim is filed, which can slow down processing a bit!