Pumpkin Pet InsuranceReviews of pumpkin.care

HORRIBLE..HORRIBLE...HORRIBLE!!! TOTALLY MISLEADING!!!! Been with Pumpkin for 3yrs...My rates and deductible have gone up since day one....from around 70 to now over 100 dollars and my deductible has DOUBLED!!...all while having the SAME EXACT PLAN!! I scheduled my dog for a NEW WELLNESS exam because she was seeing a NEW VET for the FIRST time. My previous vet closed her practice. This new vet is 45min away, so I also scheduled for my pup to have her CYTOPOINT shot at the same time while I was there so I did not have to come back again just for a shot. I had all her previous records and my dog was NOT sick, but needed her first and initial exam at her now NEW vet. MY CLAIM for the exam was DENIED because PUMPKIN claims that this was a 'sickness exam' only because she happened to have the cytopoint shot while she was there. SHE was NOT sick...and the exam was NOT to examine or determine a SICKNESS...IT WAS A WELLNESS CHECKUP/EXAM ONLY for being at a brand new practice!! I understand that the shot itself was related to an allergy, but that does NOT automatically deem her EXAM a SICKNESS EXAM. In order for this exam to have been covered...I would have to have gone one day for her exam....then go right back another day for a cytopoint shot. So the expectation is for pumpkin customers to make two separate 45min there and back trips in the same week for something I could do in one trip just so they can't state I was there for a 'sick exam'. ABSOLUTELY RIDICULOUS!!! What's worse...is this SAME instance has occurred previously which they DID cover and NOW are singing a totally different tune. Not only is pumpkin completely irrational with their claim denials...but also completely inconsistent with the reasoning for them as well!!! This company was great at first...and even had quick response to claims WITH reasonable payouts. BUT BEWARE....this is how they HOOK YOU IN!!! AWFUL..AWFUL...SHAMEFUL company. Would NOT recommend to ANYONE!!

Misleading information led me to choose Pumpkin. 100% do not recommend this pet insurance company. Edit after pumpkin response: Interesting how you completely changed your response after I called you out on it. I’m definitely not calling no number - I’m done with Pumpkin and their shadiness and greed.

14 day waiting period for emergencies .

Ur not really helping ppl get care for their pets when they have to pay out of pocket then be reimbursed. The point is they don't have it. That's why they try to be smart and get pet insurance.

I didn't think I had completely filled out the form, OR agreed to purchase the plan, because the webpage was being difficult, until I saw the charge on my credit card! IDK what the actual date was, the end of December, first of January

I have been trying to set up a password for close to an hour. The help I receive is not satisfactory. do not have password. Will have to try another day. If you could just send me a password by email I would be a happy camper.

Not very transparent

I am submitting claims and they are all being denied although I have the plan that covers everything.