Pumpkin Pet InsuranceReviews of pumpkin.care

you have a hard to use site. but i just received my check soo that was fast.

Easy to navigate the on line system

It took awhile and too many phone calls, but everything came out okay. Your systems apparently crashed and didn't bill my credit card, then it billed me three times, then it took four calls to get a credit back to my card.

Everything seemed to go fine through your online experience. However, I did not like how your communications or lack thereof went post my making my payment on my pet's policy. I'm not even sure what my account number is, when the policy started and when I can use it if needed. I'm left to dig out the information and your website account information is not very detailed with this information.

Although we ultimately purchased coverage from Pumpkin, dealing with the sometimes not functioning quote website was an exercise in total frustration. The rep that I worked with over the phone was very helpful. She did acknowledge the issues with the site and took information to help to hopefully resolve their issues.

New to Pumpkin, but I am impressed with what I’ve read about your insurance guidelines.

Pumpkin responds quickly with helpful Answers. I just wish we could get more covered on each claim. Possibly a discount for having two pets enrolled

We are overall very pleased. The customer service agents are extremely friendly and helpful. Most claims are taken care of promptly. However we did have an issue that took longer than necessary to get approved. It did get resolved and we are thankful for that. We would and do recommend Pumpkin to our friends and to others.