PuffyReviews of puffy.com

Avoid! Very disappointed. Did my research online - looking for a soft mattress and came up with the PuffyLux. Splashed out a huge amount of money in good faith - and with the security that if it didn't work out I could return the mattress for a full refund. It was not like sleeping on a cloud at all!! The mattress was quite hard. I would say medium to firm - definitely not medium/soft. It is also way overpriced for a foam mattress. Nothing special about it at all. Sore neck and shoulders from this mattress. So we decided that it was a huge waste of money and if we wanted a firm foam mattress - which we didn't want- we could have got one for a third of the price anyhow. So we set a return in motion. First we were asked to donate it to a charity shop or similar - but they were all closed. So Puffy arranged another company to uplift the mattress a month ago. No refund issued! Contacted Puffy about the refund - said they would look into it. Still no refund a month later and no contact from Puffy. Last time I will buy a mattress online. I am going to have to take legal action now. Went to our local bed story - where they make their own mattresses. Tried them all and chose one - for several hundred pounds cheaper and excellent customer service. I'm shopping local from now on to avoid this frustration and poor customer service.

Did not like the mattress way too soft. TookFIVE days to get ahold of customer service...they are actually saying that once they find an organization to donate the mattress to...and legally, I don’t even think you’re allowed to donate used mattresses...they will give me a refund “as soon as possible.” HORRENDOUS CUSTOMER SERVICE. DO NOT TAKE THE RISK,! Also avoid Avara mattresses. Even worse issues.

I regret doing business with them. I ordered a mattress with a delivery date of May 6 - 13. Today's the 9th and the most that has been done is a label is printed. I called customer support and was told it would ship by the end of the day, the 6th. They lied. I called customer support again. This time they told me the delay was due to Covid-19. They don't mention this on their website. They did, however, have no problem already charging my credit card.

Well, isn’t that cute! I wrote this complaint in 2019, after owning the mattress for a full year. Here we are more than three years later, and the Puffy folks are finally getting around to answering! Great customer service folks! Do you think I actually still have this abominable product?? ************* We’ve had this Puffy mattress now for one full year. We’re average folks for Americans, and this mattress is not Puffy anymore. I’d call it Slopey. It slopes down towards either sides from the middle. It’s lost whatever memory it ever had of where it ought to return. It is the worst mattress we’ve ever owned. If there was a site where I could leave negative stars, I’d do it. I would not just offer a negative review, I’d warn folks off wasting $900. Be on the lookout for my review. Both of us have felt like we were sleeping in a valley. Both of us have woke up to back and neck pains. The slope of the bed away from the middle is now permanent. We can’t both sleep in the middle so one of us suffers more and both of us are crowded in our once spacious queen size bed. The mattress is not good for sleeping, but it’s worse for anything else folks do in bed. It’s like being swallowed by quicksand. We need to get rid of it now, and I’m sure we’re well past our refund date. I’m hesitant even to donate it to the Salvation Army, who still take beds, but that’s probably where this will go. What a waste of money. Please stop making these things, and get day jobs somewhere else.