PuffyReviews of puffy.com

Ordered a $100 body pillow from them. Took 7 days despite a guarantee if 1-3 days delivery. Upon opening the plastic the off-gassing was so terrible. The next day I requested a refund. They then tell you need to donate to a charity, get a photo of the receipt clearly stating you donated "a body pillow" PLUS your signature (??) and only after jumping through all these hoops can the "initiate" a refund. Again, there is absolutely NO indication of this anywhere on the site. If there was, then the fault is with me. Go look. It's not there. I sent screenshots, they don't care. The 101 night trial is a marketing scam because the second you open the product its "used" and cannot be returned. Then what am I doing with it for 101 nights? Staring at it??The completely reneged on their website return policy. Awful company. DO NOT TRUST.

We have the puffy queen size mattress for 2, going on 3 years and I can’t stand it.. I’m a side sleeper and this mattress hurts my hips and lower back so much, I’m constantly having to adjust my position and it bows in the center so I just roll right into my husband every night and have to wake up and move myself back to my side. Wish we picked a different brand..

I purchased the puffy queen mattress and waterproof protector in August 2020. Two years later, the mattress is sunken, very soft, and uncomfortable. I tried to launder the mattress protector being careful to follow the instructions provided by Puffy. I own standard sized washer and dryer equipment(6 y/o) I was unable to rinse all of the detergent out of the fabric and fully drying the product required 4 hours on low heat! Puffy recommended that I rinse it twice and use a larger dryer. Bottom line - the expense for owning this product increases with maintaining it. Caveat Emptor!

THEY WILL NOT ACCEPT RETURNS OR REFUND YOUR MONEY WHEN YOU’RE INSIDE YOUR REFUND/RETURN WINDOW. My mattress is DEFECTIVE, there’s a dip in the middle and I tried EVERYTHING to return my mattress or get my refund while I was inside my refund window and now they have completely ghosted me. They refuse to reply to my emails, they refuse to refund me and they refuse to let me return my mattress and just send me one that isn’t DEFECTIVE. I’ve sent pictures, TONS of emails, and now no response. They sent me a soft topper and a firm topper in hopes it would fix the issue but neither topper helps and I made that clear. I can’t sleep on the mattress at all and have literally thrown 2k in the trash. The most unprofessional company I’ve ever dealt with, good luck getting into contact with someone if something is wrong, and even if you do, THEY WONT HELP YOU. STEER CLEAR OF PUFFY!!

Don’t bother… initially very nice. After a few years now two indents where two small sized people sleep. Going to have to replace and puffy’s “lifetime guarantee” is non existent as unable to get hold of them, calls or emails not returned. Avoid!!

Bought a Puffy Lux in fall of 2018. We really like it at first, but after a year it began to "taco", developing depressions where we sleep. We are smaller than average people too. We rotated the mattress often, which helped for a week or two each time. Now, after 3.5 years, we had to buy a new new one. $1700 for something that lasts really only 2 years is pretty bad. Worse, they delete negative reviews. Buyer beware!

I purchased a Puffy Lux Mattress on 15th March 2020, and after 12 months I started to experience sagging problems. I contacted Puffy by email as this is the only way they offer to contact them and after a month a received a response to upload photos. I have not received any response from Puffy in three months despite sending three letters of complaint and uploading the photo three times. The Mattress was sagged by over 1.5 inch, the corners were squashed and deflated with sections of the multi layer foam not even bonded together, the mattress protector cover has split and laddered. Puffy is a awful company to deal with and ZERO customer service. I will see the company in court. If any person would like photos of this poor product request photos.

WORST MATTRESS EVER! If you go on their site, all of the reviews are five stars. They take down anything under stars which I believe is a fraudulent practice because I relied on those reviews to purchase the mattress. Like everybody else says, after a period of time, the mattress loses its shape and begins to sag. Given what everyone else has said about their customer service, I did not even bother to ask for a new one under their so-called lifetime warranty, because I know I will have the same problems. Maybe if enough of us get together and write reviews On various complaint boards, and make formal complaints to our respective Attorney General‘s, this company can be penalized in someway for misrepresenting their product. DO NOT PURCHASE THIS GARBAGE! YOU WILL REGRET IT! I believe just like their site, they invite people to write positive reviews on here as well. As you can see it says “invited” on the 5 star reviews! Try posting a one star review on their site. You will never see your review posted!