PuffyReviews of puffy.com

I would give them a half star or less however one star is the lowest allowed. A few years ago I purchased a puffy bed which is not cheap or at least the one I picked out. After 2 years roughly it began to sag a lot and has continued to become worse. I am not an overly heavy man roughly 200lb. I now sink down to about 3/4 of the way down, I made contact with them earlier this year and they seemed to have an attitude the entire time. I showed them the sagging and their response was I am forcing the sag/dip in the photos 📸. Their fix was to send a foam top which gave no support being the bottom 'the mattress ' has broke down. I contacted them again with the same replies as before I'm pressing down to make the bed sag. I would guess their plan in most cases is to argue for the life span of the bed which is 7-10years. Then they'll say the bed is past it's lifespan and the warranty is no longer valid.

While others had trouble getting a hold of customer service, I did not have that same experience. In fact, I spoke with 3 different customer service people including a "supervisor". The first one was incredibly rude and evasive, along with lying to me twice regarding never having a warranty claim filed for a Monarch (retailer told us about 3 different warranty claims in his store alone) and not being able to tell me the thickness of the wool layer (a fact that is easily found on the product page). The second was really nice but ended up explaining their warranty process inaccurately. When I explained we had just gone through a major issue with another manufacturer (their wool pillow top compressing to such an extent that there was an over 1.2" dip on both mine and my wife's sides after only 8 months of normal use) and them telling me they refused to do anything about it, he took a look at two of the photos I had sent the other company and said "that's obvious and we would absolutely replace the mattress". Well, when I asked for something in writing before spending almost $4k on their mattress, I received a call from the supervisor. The supervisor basically told me he will need to do additional training with that rep because they too would not stand behind the product after the 101 night trial unless there was at least an 1.5" divot. Then I asked about the Royal and to know thepound density of the memory foam being used, this supervisor said he would have to do some research and call me back. When he did (about an hour later) he told me he couldn't reveal that information because it was proprietary. That's laughable because other manufacturer's boast about the quality of what they use in their mattresses. I come to find out that they are paying for reviews, offering credits for good reviews, have disabled Google reviews, and then I read all the horrible reviews here. Needless to say we will not be purchasing from this company and I suggest others find a mattress elsewhere.

Huge recruitment tests only to send an automated refusal message.

We have the puffy queen size mattress purchased in 2020. Both my wife and I are side sleepers and purchased the Puffy Lux mattress for that reason and after reading all those 5 star reviews (Don't be influenced by those reviews as we were). After only a short time of owning this mattress our hips and lower back are constantly hurting. We have to try to change positions throughout the night to get comfort from the pain. There is a lump in the center which causes either one of us to roll into each other when trying to adjust our position causing breaks in our sleep patterns. This should not happen from a so called quality mattress. Let the buyer beware.Now we are considering purchasing a different brand of mattress after only a couple of years..

The Puffy Company has a generous return policy ONLY if you buy directly from them online. I wanted to lie on the bed before purchase, so we sampled in store and bought from a retail store thinking they would follow the company policy. After sleeping on it one night, my back was killing me. I’ve never had back trouble before!!! The individual store WOULD NOT honor Puffy policy. I called the company and was told the return policy is left up to the retailer and the company return policy ONLY works for online sales. I am out the cost of two twin XL mattresses!

Company lies about the lifetime warranties AND the height of their mattresses! My mattress pad legit started to fall apart at 2 1/2 years and they denied my claim after I’ve used it very gently! Very unsettling. The emails I got were very rude and essentially flat out no for a legit claim. Horrible company. Also you can’t write reviews on their website unless you purchase and they send you a link and then you can’t edit your review and they give you a $350 coupon to write review so it’s a scam! Measure your mattress! Mine said it would expand a 14 inches and it only expanded to 11 instead of letting me return it back they sent me a complementary mattress pad for essentially lying.

Ordered a mattress on the 11th of March and it is now the 26th of March and the mattress has still not arrived. Numerous calls and emails and still no mattress!

DO NOT purchase a Puffy Mattress. I have already had to replace my Puffy Mattress once due to issues with the mattress sagging, and that was a nightmare in itself that took over 6+ months since Puffy’s support is not good, however, I am now experiencing another issue with my Puffy Mattress, and it’s way worse than a sagging issue. I removed the “safe to remove” washable cover as Puffy’s website claims from my Puffy Mattress to put in the washing machine to clean. Now, to my surprise, I have discovered that there is FIBERGLASS EVERYWHERE within a 30 foot radius from the Puffy Mattress!!! Little tiny straight strands of fiberglass are all over my furniture, tile, carpet, and other belongings. If you go online and read about Puffy Mattresses, they will claim that Puffy does NOT have fiberglass in their mattresses. This is a huge lie that I unfortunately fell for. I wanted to avoid getting a fiberglass mattress at all costs, so I trusted these Websites and purchased from Puffy, just to find out that Puffy Mattresses DO contain fiberglass. I reached out to Puffy’s support team and they, in short, told me I was crazy, that their mattresses contain zero fiberglass so what I am describing is ‘Impossible’, and that they will not assist further with this nightmare. Now I am having to deep clean and possibly toss expensive furniture out worth $1000s. Not to mention the severely itchy skin/eyes and runny nose I have now due to this mattress containing fiberglass. Thanks for ruining my new years day, Puffy! Run from this company and don’t look back!!!