PuffyReviews of puffy.com

I ordered my mattress around the labor day, of course I got promition that was very attractive, also, I really needed to change the mattress. After my order, nothing was happened as its estimated date. I sent an email, no response, then I called. After my call, the thing was changed immediately. I received the updated delivery date and get my mattress at the 2nd day (only two day delayed). So far I only slept on it one night, I can't say much, but it is good quality for sure. Then I need help for haulling away the old one. I just tried Puffy's chat 24/7 to see if the problem can be resolved. WOW, its customer service is AMAZING. I talked to virtual one first as usual, but it didn't only talk about puffy's policy and protocol. It really listened to what I said, and really connected me to the real agent. The agent picked up my question quickly and arranged the pickup truck with no time. All of my experience with Puffyis are very positive, even at the beginning time it is not that perfect, I still give it 5 stars because it is good listener, hard worker, and willing to improve.

Never using anything but Puffy for mattresses again. We had a Puffy mattress for 6 years, LOVED it. Only bed that didn’t give my boyfriend back pain. When we move and downsized our bed, we upgraded to a different mattress style from Puffy. Didn’t like it. It wasn’t horrible but our original was THE perfect mattress. I contacted Puffy, they set up the replacement order WITH a discount, set us up with someone to pick up our old mattress and refunded us within the hour of pickup confirmation. 10/10 customer service- prompt responses, above and beyond with assisting AND an amazing bed.

The ordering process was simple and straightforward with added value and incentives. The mattress arrived in the timeframe predicted. No issues were encountered and now having the Best Sleep Ever!

William had the best customer service.. Made the process very easy… That man deserves a raise

I have a puffy mattress and it is the best mattress. They have great customer service to call when you need help! Thank you Puffy!!!

Super helpful & knowledgeable representative and extremely competitive pricing with a free upgrades and accessories.

quick, easy, helpful, and knowledgeable. William A was great. He got me an order set up for missing items I never received from my original order.

The wait to get this mattress was so worth it. I haven't slept so well, ever! I look forward to going to bed just so I can melt into it. I used to toss and turn all night but now I find i wake up and the bed is barely messed up. I got the monarch in cal king and the Capri frame and I would definitely buy it again.