Darienne C.
I would give negative stars if it was…
I would give negative stars if it was possible. Terrible customer service, they never answer, leaving you on hold for almost an hour, they lie about the status of delivery, they experience “delay” after “delay” with only a sorry to show for it and no transport. Car has been held for almost a month, and all I get is lies and future dates. Better name for this company is Puerto Rico Car Jackers . Worst experience ever. They don’t have the decency to even compensate you for their complete incompetence and huge inconvenience, or better yet, be transparent and truthful about their limitations. Wish the company was decent enough or had the integrity to return the money and/or cover for the plane ticket to get the car yourself, as they can’t seem to do the job they promise they are experts at doing.
Response from Puerto Rico Car TransportMay 20, 2024
We appreciate your feedback and apologize for any inconvenience you've experienced. However, we are unable to find the booking based on the limited information provided. If you could please provide more details regarding the booking, such as the booking number, we would be happy to investigate further. Your satisfaction is our priority, and we are committed to addressing and resolving any issues you may have encountered.