About PUCKIPUPPY Visit our Website Prime Deals Press Test Ride Host Refer A Friend Contact Us Blogs Welcome to Join PUCKIPUPPY Keep Turning-We encourage everyone to embrace riding as a way of life, to experience freedom, and to let life flow in motion. Puckipuppy actively builds a cycling community to maintain close contact with people, just like a puppy is always close to people, conveying happiness, contagion and friendliness through the community. They represent love and care, as Puckipuppy is always concerned with people actively embracing a healthier and more environmentally friendly lifestyle.
PUCKIPUPPY BIKES (puckipuppy.com) has 694 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
puckipuppy.com
Website
puckipuppy.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
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The company replied to 7% of reviews.
Latest
Most recent review: October 2026.
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Did like the bike until it broke r…yea, but for tge proce not oqrty it for tge 6 months it lasted
Did like the bike until it broke r after 6 months of having it then customer service was horrible warranty i is a joke and cant buy replacement t parts on the website worst part i is the customer service never answer the phone and spotty emails and then tell me they have to send me a link for the parts and they don't sell then on there website or anywhere else just compllely ridiculous never thought it wiukd be so hard ti buy parts s do not buy one it's the c worst customer support and seem to not want to fix just keep emailing back and forth and it gets no where
Response from PUCKIPUPPY BIKESApr 29, 2026
Dear Deez,
We’re sorry to hear about your experience and regret the frustration this situation has caused.
We would like to clarify that replacement parts are currently handled directly through our support team because inventory is limited, and we need to prioritize available stock for existing customers who require after-sales service and warranty assistance. For this reason, some parts may not always be listed publicly on our website.
Our phone support line remains open during normal business hours. In many cases, we also follow up by email because it allows us to better understand exactly which component is needed, request photos of the damaged part, and avoid sending the wrong replacement. This helps us provide a faster and more accurate solution than phone communication alone.
If you still need assistance, please send us clear photos of the damaged component. Once received, we will review the request promptly and confirm pricing and current stock availability for the correct replacement part.
We appreciate your feedback and the opportunity to improve your experience.
Sincerely,
Puckipuppy
CO
Charles O.
Disappointed Customer
I bought their bike because of customer service in October 2025.
I recently contacted them via their website for a new chain. 2 emails, likely AI, asked for a picture. It's a chain!
I called customer support. Yet another email response asking for a picture. Followed by another email with a picture.
I responded to them that was what I'm looking for. I get a response asking for a picture.
If a bike company needs a picture of a chain because they can't figure out what a chain is, they are in the wrong business.
AI is ruining your companies reputation for customer service.
Very Disappointed!
Response from PUCKIPUPPY BIKESApr 8, 2026
Dear Charles,
Thank you for your feedback. We understand your frustration and apologize for the experience.
To clarify, the request for a photo was not to identify what a chain is, but to assess the condition of the part and determine whether the issue falls within our warranty coverage. This helps us provide the correct support, including potential replacement options when applicable.
That said, we acknowledge that our repeated requests and lack of clear explanation caused confusion and gave the impression of poor service. This is not the experience we aim to deliver. We are reviewing our communication process to ensure clearer and more efficient support, especially in straightforward cases.
If your request is still unresolved, please reach out to us again with your order details. We will prioritize your case and provide a direct solution.
Sincerely,
Puckipuppy
LH
Lamar H.
I bought the Rottweiler trike for my wife's birthday
I bought the Rottweiler trike for my wife for her birthday. It arrived Monday. Working on putting it together Wednesday and step one says latch folding frame. The latch is defective. I checked and adjusted and have an engineering background and it just doesn't work. Clearly never tested in the factory. I called customer service and only answer was email a picture and they will reply in 24 hours. So I have $2k+ in parts spread out in my garage and someone in a foreign call center tells me to email a picture and we'll get back to you. Oh and we are leaving in 3 days for a biking trip on the Greenbrier Trail in WV.
So the biking trip is now a walking trip, my wife's birthday is ruined and all I get is a call center telling me to email a picture.
Zero quality control. How can a bike leave the factory with the frame latch not working? I may just return the bike (actually not a bike, but the pile of bike parts) and find another brand.
Response from PUCKIPUPPY BIKESApr 2, 2026
Dear Lamar,
Thank you for your feedback. We understand the frustration this caused, especially given the timing with your planned trip.
Regarding the folding frame latch, this type of issue is typically related to alignment during assembly rather than a defective part. Our team has already reached out to you directly and provided detailed adjustment instructions to resolve the latch engagement. With the correct positioning and adjustment, the frame should lock securely as intended.
Photo/video confirmation is part of our standard process to ensure we provide an accurate and effective solution, rather than general guidance that may not address the exact situation.
Your case has been followed up proactively, and our support team remains available to assist further if needed to ensure the trike can be assembled and used properly.
Sincerely,
Puckipuppy
XG
Xylene G.
No warranties. "Brand new" broken parts are your problem.
My order was placed on Amazon.com however all customer service is dealt with directly through Puckipuppy.com. This is my Amazon ORDER # 114-8401474-8650631. And the order was 12/02/2024. But, false negotiations and promises to remedy the situation with on in to the Spring of 2025.
PuckiPuppy needs a zero stars choice or negative ratings. The customer service I experienced; the broken and used pieces I was sent; the lies I was told; the false advertisements that were posted; and the blatant disregard this company has for its own policies is ridiculous and disturbing. Lastly the hopes one has to jump through to "prove" their is a problem with their bike is utterly ridiculous. All that confirmation of proof is designed to discourage you from getting results from customer service. For every inquiry I had, I needed still photos and video of the problem that I was reporting. When I told them the bike was too big for me as a person who is 5'2" and to heavy for me to use properly as a folding bike. I was met with all of the aforementioned resistance. (My feet do not touch the ground and the bike has no kick stand. Additionally, the handlebars are so far out of my reach that it gives me backspasms and causes the seat to tilt all the down and forward, which is very dangerous. It forces me to fall of the seat. Even though, the first thing I had to report to them was the malfunctioning neck of the handlebars the folding clip didn't operate and still doesn't. I was offered a new neck bar for th handlebars but they never told me how to send it back. At one point, I was offered to send the bike back but I needed ALL of the original packaging, this was more than 6 weeks after I got received the dual battery Puckipuppy Husky with 100 mile range for my birthday. I sure never have had to build the entire bike because I was offered professional build after I told them about the neck to handlebars and had more questions about the extremely complex build that was advertised with video as proof of how easy it is to assemble. There is so much more in the end, I was offered $300 or $400 to keep a bike that is broken, to big too for me, unsafe for me ride, too heavy to transport, that I cannot without muscle damage, the seat is too high, and it cost $1,500 + $400 shipping for a bike that was suppose replace my short distance daily transportation. That refund wouldn't cover any cost of another new bicycle that is safe for for me. And, what is worst is that Puckipuppy has a 3 year service agreement or warranty on the model tricycle that I have.
Response from PUCKIPUPPY BIKESFeb 5, 2026
Dear Xylene,
Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations.
Our support process, including requesting photos or videos, is intended to help us accurately identify issues and provide appropriate solutions. We understand this may feel inconvenient, but it is necessary to ensure problems are handled correctly.
Regarding fit, weight, and usability, riding comfort and suitability can vary by individual, and we encourage customers to review size and weight specifications carefully before purchase. That said, we regret that the product did not work for your personal needs.
We did make multiple attempts to offer solutions, including parts replacement and partial compensation, but we understand that these options were not acceptable to you. Your feedback has been shared internally to help us improve communication and after-sales service.
If you would like us to review your case again, please contact our support team directly with your order details.
Sincerely,
Puckipuppy
JS
John S.
ALERT
ALERT: You better be a mechanic when the bike brakes because you’re only going to get emails every 3-4 days for a situation that could be solved in 5 minute conversation.
Also, all that tech went into this bike and the light falls off??
Response from PUCKIPUPPY BIKESJan 27, 2026
Dear John,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered.
We’d like to clarify that our support team responds to most emails within one business day. During peak periods, responses may take two to three business days, but we want to assure customers that we do not ignore messages or leave inquiries unanswered for long periods of time. Clear and continuous communication is something we take seriously.
We understand that some issues may feel like they could be resolved quickly in a live conversation, and we appreciate this feedback. Our email-based support allows our technicians to review details carefully and provide accurate, safe guidance, though we recognize it may not always feel as immediate.
Regarding the light concern, this is not the experience we aim to deliver, and your feedback has been shared with our team for further review.
We truly appreciate honest feedback, as it helps us improve both our products and our customer support experience.
Sincerely,
Puckipuppy
LS
Lazaro S.
TERRIBLE AND UNSUPPORTED PRODUCT
TERRIBLE AND UNSUPPORTED PRODUCT
MADE IN CHINA AND A SIMPLE AND SMALL RUBBER BATTERY CAP HAS TO COME FROM CHINA , NOW IMAGEN???? IM WAITING FOR THAT PART FOR 2 WEEKS AND STILL DONT HAVED IT
They just respond but with the copy and paste massage, same as everyone, what a company , you are
Dealing with a communist controlled country, what do you expect!!!
Response from PUCKIPUPPY BIKESJan 26, 2026
Dear Lazaro,
We’re truly sorry to hear about your experience and understand how frustrating it is to be waiting for a small but essential replacement part longer than expected.
Regarding the battery rubber cap, while the part itself is small, certain components do need to be shipped from our manufacturing facility, which can occasionally result in longer transit times due to international logistics and customs processing. That said, we fully understand that this does not make the wait any easier from a customer’s perspective.
Please rest assured that we have not overlooked your case. Our support team is actively tracking the shipment and will continue to follow up to ensure the part is delivered as soon as possible. If there are any further delays, we will work on an appropriate solution to assist you.
We appreciate your patience and the opportunity to address this, and we’re committed to improving both our support response and parts availability going forward.
Sincerely,
Puckipuppy
JS
Jennifer S.
My husband ordered a bike on 12/8
My husband ordered a bike on 12/8, and it was set to be delivered on 12/15. It was not delivered. So, after multiple calls to reach customer service, the girl sounds like she is home and just woke up. After talking to her and her telling us to call FedEx, we did, and they said you guys needed to update your ticket with a day and time for them to pick it up. We then called your place back and got the same rude person. She said How can I help Again, I just talked to you. We tried to explain to her what FedEx said. She said no, so we called FedEx again, and then you called her back. She then said, "Ok, it will be done." We have been checking on it and calling. I called again last night to be told it would finally be updated, and she would have something expedited to us. This is the same one that sounds half asleep, and kids running around. We got an email this morning saying it had been lost in transit and is now on backorder, but we could get a bike alarm for the inconvenience whenever the bike is back in stock in January. This solves nothing!! I called to ask if there was anything that could be done, and I was told no. I wondered if I could speak to a manager or someone who could help me, but she said no again; they are only available via email. I told her this is not acceptable and that I really needed to talk to someone to help, and she said I told you yesterday there was no one you could talk to I told her No, you did not and then she hung up on me. I tried to call back to get another person, but I had to leave a voicemail. Someone called back and said I would have TO SEND AN EMAIL. No one could help ME over the phone. This is the worst experience and customer service I have ever had. I usually don't write negative things because I am a nurse and, before that, I worked as a waitress, so I know how people can be, but this is so wrong. This was a Christmas gift purchased at the beginning of the month, and we have been trying to get it resolved this entire time, but no one has helped us. It is not right.
Response from PUCKIPUPPY BIKESDec 22, 2025
Dear Jennifer,
We are truly sorry to hear about this experience, and we completely understand how upsetting and unacceptable this situation has been—especially since the bike was purchased as a Christmas gift. This is not the level of service we aim to provide, and we sincerely apologize for the frustration, inconvenience, and stress this has caused you and your family.
The communication issues you described, the lack of clear updates, and especially the way your calls were handled are very concerning to us. That is not how any customer should be treated, and we take this feedback extremely seriously. We are actively reviewing this case internally to understand what went wrong and to ensure this does not happen again.
Regarding the shipment, we regret that the package was confirmed lost in transit. While inventory limitations affected our immediate replacement options, we understand that offering only a small accessory does not appropriately reflect the impact this situation had—particularly during the holidays. We truly apologize for how this was handled.
We value your time, your patience, and your trust, and we would like the opportunity to make this right. Please reach out to us directly via email at [email protected], and include your order number and a reference to this review. A senior member of our support team will personally review your case and follow up with you.
Again, we are very sorry for this experience, and we appreciate you taking the time to share your honest feedback. It helps us improve, and we hope we can regain your trust.
Sincerely,
Puckipuppy
LH
Lou H.
6 months in and this thing is horrible…
6 months in and this thing is horrible and customer support is a joke
Response from PUCKIPUPPY BIKESDec 8, 2025
Dear Lou,
We’re sorry to hear that your experience over the last six months has been disappointing, and that our support hasn’t met your expectations. That’s not the level of service we aim to provide. We’d really appreciate the opportunity to take a closer look at what happened and help resolve any outstanding issues.
Please reach out to us at [email protected] with your order number or any previous ticket details so our senior team can review your case and assist you directly. We’re committed to improving your experience and getting things back on track.
Thank you for giving us the chance to make this right.
Sincerely,
Puckipuppy
