Public GoodsReviews of publicgoods.com

Iris provided some good offers to keep membership active, but im no able at the moment to have a membership. She was very kind and nice.

Excellent customer service! I wanted to cancel my membership and all it took was one email. Response time was less than 15 minutes! Iris was professional, courteous and efficient.

The customer service was excellent, and Iris really went that extra step to make sure I knew that I was being taken care of.

Service rep Iris responded quickly and did exactly what she said she would do. This was done via email and was a request to cancel a membership after two years. I expected pushback but what I got was “we would welcome you back. Let us know”. It made the transaction easy.

I was the one who failed to respond to Margot’s emails regarding my Membership status. Thankfully, she took care of everything—with clear communication—despite my radio silence. I really appreciate how simple the whole experience was; and I’m grateful to Margot for resolving my issue (even without my input).

Margot was very responsive, however I was disappointed with the company having a membership fee - I did not recall my one and only purchase triggering an annual membership. This makes my overall trust of the company lessened and my desire to shop on the site diminished.

I’m extremely satisfied with the quick turnaround from public goods on my refund.

I love this company and specifically that I can feel good about the lack of chemicals in the products and the cleaner packaging. Every once in a blue moon there's an issue with my order, but everyone time customer service has always been quick to help resolve it. With this particular situation a refund or reshipment option was provided, which I appreciated having the option since the shipment would have only been for two items. The only suggestion for improvement I have is regarding some of the products that stop being produced. Im my experience these products will show as out of stock for a while and then eventually I won't be able to find them in my search. It would be helpful if they were noted as discontinued so that I do not have to keep checking the website to see if they are coming back in stock since the "notify me" option doesn't work with this scenario.