Drew
Once you pay the membership fee, its pretty nice.
I was blissfully unaware of their membership model ($79 for a year after a 14 day trial, free shipping over $49). I ordered a few items including hand soap, lotion and witchhazel, the latter arriving broken. Public Goods replied quickly to my packaging inquiry and gave me a credit for the broken items. We LOVE the soap, my son loves the lotion and we've recently started buying their Dinnerware line. Once you eat the yearly fee, its a bit expensive, but I believe worth it.