Public GoodsReviews of publicgoods.com

All I asked was if they were dishwasher safe in an email or not and I got an email saying stop sending us so many emails!!! WHAT!!!!!!!!!!!!! There was no incert on any instrutions for care. Outrageous!!!!!

I canceled my membership February 2024 and received confirmation of cancellation. However, I was still charged for annual membership in July 2024 and July 2025. I didn't catch the July 2024 charge (i don't think they sent email confirmation of the charge, so it was easy to miss), but thankfully caught the July 2025 charge. When I contacted them, they said I was charged by mistake when they transitioned to a new system. They refunded July 2025, but conveniently omitted a response to the July 2024 charge. When was this system update? I'm having a hard time believing their explanation. I think they are taking advantage of people. I see that there are a lot of situations similar to mine on Reddit, Trust Pilot, and BBB.

This is a dishonest company that tried to bill me a year after canceling.

Their returns process is unlike anything I’ve experienced. In order to request a refund, I had to first send them pictures of the items I wanted to return. And then I was told that I would have to watch for the return item to be delivered to them and then notify them in order to receive my refund. What the heck?? So if a customer doesn’t track their return to you and tell you it was delivered to you, you’ll just receive the returned item but not refund the customer?! So slimy. Yet their website makes it out like the returns process is so easy. No mention of all the hurdles you have to jump through. It says, “we’re happy to refund it or provide a replacement within 30 days of the delivery date. For returns, a prepaid return label will be provided, and your refund will be issued as a credit via your original payment method once the product is received.” This was my first purchase with public goods. I ordered 3 items and only returned 1. I will never order from them again.

Purchased something in 2022 for $13.00. Ended up getting auto enrolled in some paid "membership" scam that I most definitely would NEVER have opted into and they charged me $79.00 annually in 2024 and 2025. I didn't notice the charge last year but caught it this year. They are refunding the $79.00 for this year, but I now have paid $92.00 for a $13.00 item. Total scam.

I was charged in multiple years for a "membership" that I never signed up for. I only noticed it this year, and they refunded that, but refused to refund the prior year.

Terrible refund policy on plants.

i was charged for 2 years for a membership i didnt know about, i ordered ramen once. 80 dollar membership that they never told me about.